Customer Service Representative

Midland Manufacturing, part of OPW, a Dover Company is a leader in the rail tank car valves and fittings industry. Our innovative rail products are manufactured and engineered for the safe and efficient loading, transporting,andunloading of hazardous and non-hazardous bulk products.

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW's 125 years of providing industry-leading solutions, visit our website atwww.opwglobal.com.

Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available atdovercorporation.com

Overview

The Customer Service Representative will operate independently to manage assigned customer accounts.

Primary Responsibilities/Essential Responsibilities

• Determine customer requirements and expectations in order to recommend specific products and solutions
• Accurately and in a timely fashion (within the same day) process customer transactions such as new orders, quotes or return orders
• Provide accurate information in a timely fashion regarding availability, price and other information for products and company policies
• Keep customers up to date with regards to processed orders (ship dates, delay in shipments, etc.)
• Maintain customer order records (purchase orders and sales order acknowledgements) and filing them accordingly
• Manage time effectively, meeting personal goals and working effectively with other members of the Customer Service team as well as with the various other departments and coworkers
• Meet all deadlines for assigned tasks and delegated projects, as assigned by the Customer Service manager
• Answer all incoming phone calls, responding the same day to voice messages and forwarding phone calls to the appropriate coworker when needed
• Follow company policies and procedures
• Present a professional image at all times to customers, visitors and coworkers alike
• Understand and perform to all quality regulations, standards and policies, including but not limited to ISO 9001:2015 and AAR M-1003. Follow work procedures and ensure highest level of quality

Qualifications/Requirements

• High School diploma; associate degree or higher preferred
• Minimum of two years of customer service experience

Desired Characteristics, Competence and Capabilities

• Ability to work with minimal supervision
• Ability to work collaboratively and maintain effective working relationships with co-workers
• Exceptional attention to detail and organizational skills
• Ability to effectively problem-solve
• Excellent communication, interpersonal and customer service skills
• Ability to facilitate activities necessary to a project's completion
• Ability to read, write, verbalize and comprehend instructions and correspondence in English
• Ability to effectively present information in one-on-one and group situations to customers, clients, and other team members
• Conflict resolution skills
• Must have mathematical skills equivalent to those required under degree requirement

Physical Demands and Environmental Conditions

• This position is performed in an office environment may occassionally enter manufacturing environment with exposure to temperature variation and noise
• Reach, push/pull, arm/wrist flexation typical to office enviromnent. Lifting requirement typically less than 5lbs
• May require a combination of sitting, standing, and walking
• May require use of Personal computer,,copy machine, other office equipment, Microsoft Office and ERP order entry software

Work Arrangement: Onsite

Pay Range: $50,515.00 - $59,607.00 annually

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

Other Compensation: This position is eligible to earn other compensation in the form of overtime, as governed by applicable policies.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10paid holidays per calendar year; paid vacation days beginning at 120 hours annually; 40 paid sick leave hours annually or as provided under state and local paid sick leave laws; tuition assistance is available;business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contactopwaccommodations@acmecryo.comfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

This position may be located in:Americas : United States : Illinois : Skokie

Sub Division :Rail - North America

Job Requisition ID :59163

Job Function : Customer Service

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