New 
Support Services Administrator
 Probo Medical | |
 United States, Florida, Tampa | |
| 5735 Benjamin Center Drive (Show on map) | |
 Apr 19, 2025 | |
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Description POSITION SUMMARYReporting to the Manager, Support Services, the Support Services Administrator is responsible for working closely with internal and external customer to insure all requests are met. ESSENTIAL DUTIES AND RESPONSIBILITIESBack up to Support Service Coordinator roles and responsibilities. Incoming phone queue, email queue, service order creation, and field service dispatching Dispatch field service engineersReview & Finalize service orders confirming contract compliance and billingService order kickbacks for correction.Facilitates service/customer escalationsService record distributionService call managementField service support for designated service organization.Run, review, and analyze reports as necessary utilizing Microsoft Excel & WordObserve and promote Company standards and policies on safety, quality and productivity.The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. Requirements REQUIRED EDUCATION AND EXPERIENCE (one or more of the following):Minimum of High School Diploma or GED. Minimum of 4 years in a Customer Service role.PREFERRED EDUCATION AND EXPERIENCEMinimum of High School Diploma or GED. Minimum of 4 years in a Customer Service role.REQUIRED KNOWLEDGE, SKILLS AND COMPETENCIESMust have strong analytical and problem-solving skills.Ability to multi-task.Must be very detail oriented.Excellent verbal and written communication skills.Strong PC skills, particularly in ExcelSUPERVISORY RESPONSIBILITY NoneWORK ENVIRONMENTThe position is an office-based position.The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.PHYSICAL AND MENTAL DEMANDSWhile performing the duties of this position, the employee is regularly required to sit; use hands and fingers to key, handle or feel; talk or speak; hear, and stand. The employee is occasionally required to stoop, kneel or crouch; bend; reach with hands and arms; and walk. Vision abilities required to perform this job include close vision.The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.TRAVEL REQUIREMENTSThe position requires little or no travel (less than 10% of the time). | |