PATIENT EXPERIENCE COORDINATOR

BHC Alhambra Hospital

Patient Experience Coordinator

Monday-Friday

Are you caring, compassionate and hardworking?

Apply today to join our amazing team!

BHC Alhambra Hospital is located in the beautiful city of Rosemead, California. Our 115 bed facility established in 1924 prides itself on upholding a standard of excellence that allows our patients to take the first step to recovery. BHC Alhambra Hospital is a private, fully accredited, full-service acute psychiatric hospital serving children, adolescents and adults. BHC Alhambra is dedicated to providing quality behavioral health, substance abuse, and eating disorder treatment. We offer inpatient, residential, partial hospitalization and intensive outpatient options for individuals in the communities of the San Gabriel Valley, Los Angeles County, and surrounding areas.

The Patient Experience Coordinator (PEC) is an essential team member of the Outpatient Services Department and plays a vital role in creating a seamless, positive, and patient-centered experience for patients transitioning from the Inpatient level of care to Outpatient Services -or- outside clients admitting directly into Outpatient Services. The PEC is responsible for enhancing the patient journey by fostering open communication with patients, family members, hospital employees, and referring partners.

Key Responsibilities include:

• Provide routine/daily patient satisfaction check-ups and apply service recovery when needed.
• Apply patient service recovery when needed and coordinate interdepartmental collaboration to enhance the patient's journey and resolve any potential conflicts.
• Encourage patient feedback and Google Review completion-provide Google QR, assist patients with posting anonymous review, answer questions/concerns.
• Attend daily Flash/Morning meetings to address patient eligibility and admissions outcomes into Outpatient Services (PHP/IOP).
• Meet with eligible inpatients within 24-48 hrs of admission, as well as daily, to discuss PHP/IOP services and Virtual treatment options, and address any barriers such as transportation concerns, work obligations or negative assumptions.

Education: Bachelor's degree from an accredited college or university in mental health/behavioral science field preferred.

Experience: Applicants must have experience working directly with an inpatient psychiatric patient population and the chronically mentally ill. Excellent communication skills are required, which include actively listening, public speaking, conflict resolution and report writing.

Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development.

To learn more visit: http://www.bhcalhambra.com

BHC Alhambra Hospital employees receive great opportunities:

• Challenging and rewarding work environment
• Career and growth opportunities
• Comprehensive Benefits
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points,

an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

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