Senior Living Care Navigator - Remote in Pacific Time Zone

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Living Care Navigator is a non-clinical, non-licensed healthcare resource that conducts telephonic outreach to members, receives requests for assistance from members/responsible parties/facility staff, and partners with Optum advanced practice clinicians (APCs) and nurses (RNs) in supporting member care coordination.

This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime.

We offer 3 to 4 weeks of structured training. The hours of training will be based on your schedule or will be discussed on your first day of employment. First week may be a different work schedule than the normal work hours.

If you reside within the Pacific Time Zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Telephonic outreach to new members and existing members to introduce or review the Optum care team and plan
• Support the Optum advanced practice clinician in care coordination activities and administrative tasks

JOB DUTIES TO INCLUDE:

• Guiding members on utilization of plan benefits such as transportation and the OTC product catalog
• Completing telephonic assessments
• Coordinating medical appointments and health services for members under the direction of the advanced practice clinician
• Facilitating communication between the member and care team for member concerns
• Providing community resource information to members to address social needs
• Other duties as assigned

CARE COORDINATION TO INCLUDE:

• PCP and specialist appointments
• Diagnostics appointments
• Dental appointments
• Vision appointments
• Hearing appointments
• DME orders
• Home health orders
• Transportation arrangements

PROGRAM ENHANCEMENT EXPECTED BEHAVIORS:

• Consistent demonstration of empathetic behavior
• Appropriate tone and conduct in challenging situations

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of experience working in a physician's office, SNF, ALF, OR outpatient clinic with patient and medical team communication and collaboration
• Experience working in cross functional, inter and multi-disciplinary teams
• Telephonic and written communication skills
• Experience and proficiency with EMRs
• Understanding OR experience with medical team collaboration
• Knowledge of medical terminology
• Ability to work full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• 3+ years of Clinical OR Medical Record Experience
• Experience in Microsoft Word (edit, create & save documents), Microsoft Excel (adding, sorting & filtering data) and Microsoft Outlook (email, folders, attachments and calendaring)
• Background as a Certified Nursing Assistant, Certified Medical Assistant, or LPN
• Administrative and organizational skills: Ability to self-direct work, multitask, and prioritize multiple deliverables.
• Experience and proficiency with EMRs
• Understanding OR experience with medical team collaboration
• Reside in the state of Washington OR Oregon

Telecommuting Requirements:

• Reside within the Pacific Time Zone
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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