Lead, Revenue Cycle - ED - Chula Vista

This is a Full-Time position (80 hours per pay period) with a Night Shift schedule located at our Scripps Mercy Hospital in Chula Vista. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2025.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join the Access/ED team at Scripps Mercy Hospital Chula Vista as a Lead, Revenue Cycle - ED. The ideal candidate will thrive in a fast-paced environment. This is an important role that provides support and daily instruction on standard operations for the Access/ED team. In this role, you will be responsible for assisting with daily department operations including training, technical support, mentoring and performance management of staff. Additionally, you will be responsible for managing revenue cycle related workflows and ensuring benchmarks are met and end of day reconciliation is accurate. You will engage in patient Check-in, Check-out, scheduling, and billing coordination to provide technical and leadership support as needed as well as communicating with customers including clinical and non-clinical staff, physicians, patients and insurance companies to assist in managing department operations. This role encompasses assisting the department to meet everyday work standard and is imperative for Access/Ed function.

Other duties of the Lead, Revenue Cycle include:

• Performing quality audits and working toward assurance of consistency and standardization of procedures. Responsible for managing departmental resources.
• Responsible for keeping abreast of current policies, practices and procedures and provide guidance to staff.
• Assisting in urgent situations requiring immediate decision making.
• Responsible for assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care.
• Providing department orientation and training including assessments and annual education competencies are completed.
• Providing feedback for consideration on staffs annual performance evaluations, as well as verbal and written input to leadership regarding job performance, improvement and corrective action in a timely manner.
• Providing input to new employee hiring.
• Assisting manager with timekeeping editing as needed.
• Providing appropriate resolution to patient complaints.
• Fulfilling coordinator duties as needed.
• Leading performance improvement projects and maintaining employee and department productivity reports.
• Acting as the department manager/supervisor in their absence.

Required Qualifications:

• One year of Patient Accounts experience in a healthcare setting.
• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.

Preferred Qualifications:

• Two years of Patient Accounts experience in a healthcare setting.
• Previous training experience and leadership skills.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.