Regional Service Mgr

Heavy Machines Inc

United States, Alabama, Decatur

Apr 11, 2025

Job Details

Job Location		Heavy Machines LLC Decatur - Decatur, AL
Position Type		Full Time
Education Level		4 Year Degree

Description

Develop a clear business plan for the allocated territory to drive maximum growth, profitability and customer satisfaction.
Prepare and establishes budgets and forecasts
Work closely with the locations Field Service Manager when dealing with customer, employee, and business needs
Develop a clear business plan for the in-house shop development. Establish budget needs for implementation
Configure and generate quotes to sale service work performed in house or on site
Manage the P&L Statements to maximize growth and profitability for the regions trade area in parts and service.
Continuously monitor service quality, and technical training and ability followed by recommendations for improvement and implementation of plans
Timely and effective resolution of customer/machine problems. Ensure proper response to customer concerns and provides resolution of issues and/or complaints
Manage a continuous, 24 hour by 7 day a week, support network in response to customer calls for service/ parts.
Support the business by identifying customer needs and life cycle management requirements.
Assesses manpower needs and identifies short falls, respond and follow up with employee issues and resolutions.
Responsible for primary hiring, performance appraisals, coaching/counseling, employee development and necessary communications in regards to performance issues.
Other duties as assigned

Qualifications

Strong technical knowledge
Advanced oral/written communication, presentation, negotiation and sales strategy skills
Strong interpersonal skills.
The highest ethical standards including honesty, integrity and dedication
Ability to diplomatically manage difficult customer and/or employee situations
Demonstrated ability to maintain confidentiality
Must be able to pass DOT physical
Advanced computer skills, excellent knowledge of Windows Office Products
Bachelors Degree in Business preferred
10 plus years of service business experience in the heavy machinery industry
Factory, Mechanical, or Vocational training is very beneficial
Mechanical/Supervisory experience in the industrial or heavy equipment fields is a plus