VP of Ops Integration & Shop Services

• $190,000 - $200,000 salary range + annual bonus potential
• Full Remote - Work from anywhere in the United States

Potbelly Sandwich Shops, where Good Vibes and Great Careers are a way of life! Come Build the Potbelly Nation with us.

Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop. Before you knew it, we were serving up delicious food in a fun environment at more than 400 shops across the United States.

We continue to wake up every day with one goal: Make people happy through good vibes and delicious craveable food. Put those awesome ingredients together, and there's no telling what we'll cook up next!

Medical, Dental, Vision, Domestic Partner Benefits, Spouse & Children Benefits, 401k with a match, Flexible Spending Account, Incentive Bonus Plan participation, Paid Time Off, Paid Holidays, Short-Term Disability, Long-Term Disability, Life/AD&D Insurance, Home office allowance, Cell phone allowance, Internet allowance, mileage reimbursement, AMEX travel card provided.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Title: Vice President Ops Integration & Shop Services

Department/Function: Operations

Location: Support Center (Fully Remote)

Reports to: Chief Operations Officer (COO)

Job Level: 4

Job Band: Leader

Full-Time

Part-Time

Exempt

Nonexempt

Travel Requirements:

Frequently

Moderately

Rarely

GENERAL DESCRIPTION

The Vice President of Ops Integration & Shop Services will be responsible for Potbelly's Operations Services and Training team, Field Training and New Shop Growth team, and the Catering team. There will be a dotted line to Company Franchise Operations. They are accountable for leading these teams to achieve outstanding performance that contributes to Potbelly growth goals. They will consistently demonstrate the Potbelly Advantage and Our Values. They will follow standard Potbelly operating policies and procedures. They will complete other duties as assigned.

FOCUS

Responsibilities

• Must lead and behave in alignment with the Potbelly Advantage.
• Ability to develop others through coaching and mentoring.
• Provide leadership and oversee performance of assigned functions. This includes acting as the funnel and filter for the initiatives and projects that are supporting our business and the stores.
• Creates and manages functional priorities to support Potbelly needs, outlining resources to meet the objectives, establishing budget, and monitoring performance against plans and budget.
• Meeting or exceeding targets for all roll-outs and initiatives supported by assigned functions.
• Operations Services:
• Acts as a point of reference and a source of knowledge for Potbelly.
• Identifying, developing, and executing projects/initiatives and procedures for the Brand.
• Manages cross-functional work teams from various departments at all levels within the organization in an effort to drive overall execution throughout the Brand.
• Conducts a needs analysis/assessment on all projects and initiatives to fully understand overall requirements.
• Proofs, edits, and communicates implementation and evaluation materials for projects/initiatives.
• Collaborate with senior management to provide detailed reporting and analysis on an as-needed basis.

Training:

• Engage appropriate levels of leadership in training strategy, leadership development needs and approaches to effectively support Brand growth.
• Development of a curriculum plan for every level of the organization at Potbelly based on input from shop teams, Support Center leaders, and external best practices.
• Ensures Potbelly uses all available training resources to ensure a well-rounded training program that meets the individual learning needs of the participants.

Catering:

• Engaging appropriate levels of leadership in the development of catering strategies that builds sales and grows the Brand's business.
• Analyzing competitive activity, catering sales trends, issues, and consumer needs in order to improve KPIs.
• Ensuring flawless execution of the catering plan.

Other duties as assigned.

ESSENTIAL PHYSICAL FUNCTIONS

• Must have the ability/stamina to work a minimum of a 50-hour week.
• Ability to stand/walk for 6-8 hours per day and sit for 4-6 hours per day.
• Ability to travel as needed in the field.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
• Must be able to work in both warm and cool environments, indoors and outdoors.
• Must be able to tolerate higher levels of noise from music, customer and employee traffic
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
• Must be able to communicate heavily through phone, e-mail, video conferencing, Microsoft Teams, text/SMS, and in-person communications.
• Must be able to engage in problem-solving skills to help identify and solve potential issues in the field.

EXPERIENCE, EDUCATION AND BEHAVIORS

• Has excellent communication skills, including active listening and the ability to ask great questions.
• Has a sustained record of leading teams to success.
• Possesses and extremely strong work ethic.
• Is educated and is an active learner.
• Has the initiative to solve problems and to get things done correctly and on time.
• Ability to successfully manage multiple projects at one time.
• Has the ability to grow other leaders.
• Has humility and self-confidence.
• Minimum of 10 years of proven leadership experience managing multiple people in varied disciplines, preferably within a rapidly growing restaurant or retail organization.
• Demonstrated leadership capability to build strong teams and to achieve business goals.
• Bachelor's degree, preferred.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform their job responsibilities.
• Proficiency of Microsoft Office, Teams, SharePoint, and One Drive.
• Proficiency with a Learning Management System (LMS), preferably Schoox.
• Proficiency in restaurant systems, Smart Sheets, and other productivity tools.

REVIEWED BY

Title

APPROVED BY

Title

DATE POSTED

DATE HIRED

Application Deadline: We accept applications for this position until 04/14/2025. We encourage all individuals to submit their applications.

Company: Potbelly Corporate

Position: VP of Ops Integration & Shop Services

Status: Full Time

Shift: First (Day)

Req #: 10553361

Date Posted: April 10, 2025

Location: 111 N. Canal St., Chicago,
US,
IL,
60606

Job Category: Corporate