Customer Service Rep - Shelton, CT

Hubbell Incorporated
United States, Connecticut, Shelton
40 Waterview Drive (Show on map)
Apr 10, 2025
Job Overview Provide support and back up to field sales and customers on product needs. Be the first point of contact for customers. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Research and resolve Accounts Receivable issues, investigate and resolve issues related to return goods, credits, and warranties. A Day In The Life Every day at Hubbell is different and you'll contribute in many ways. On any given day, you'll make a difference by: Manage assigned accounts or territories with the objective of providing outstanding service. Coordinate resolution of customer issues, warranty replacements, returned goods, and any discrepancies including resolving credit and accounts receivable issues. Own the pre and post-order process to ensure contractual requirements are met and to ensure accuracy Identify and grow opportunities within your account base and collaborate with sales teams to ensure growth attainment. What will help you thrive in this role? * High school diploma or equivalent (required) * 2-3 years in a customer service role * Ability to prioritize and multitask * Strong critical thinking skills Basic Microsoft Office, e-mail, and other PC application skills * Must be able to effectively interpret and communicate information from ERP system * Familiarity with SAP preferred; familiarity with OnBase order management system is a plus * Basic technical aptitude and attention to detail Professional etiquette, including empathy and active listening; internally and externally in both verbal and written communication * Positive and professional demeanor * Sense of urgency; meeting of deadlines Hubbell Incorporated Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses. We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe. Hubbell Electrical Solutions Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power. Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.