Instructional Designer

At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With 140 years of rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive/ benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all.

Join us and be a part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world.

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Job Summary

We are seeking a dynamic Instructional Designer to develop and implement training and change management for enterprise-wide systems and functional product solutions. This role will be responsible for designing, developing, and delivering engaging learning experiences while driving change initiatives for program implementations and ongoing learning initiatives while enhancing business performance. The ideal candidate will be proficient in instructional design methodologies, content development tools, change management principles, and facilitation.

Soft Skills

* Leadership: Leads by example and holds themselves accountable for their actions.

* Emotional intelligence (Self-awareness): The ability to recognize and manage one's own emotions, as well as recognizing the emotions of others.

* Adaptability The ability to be flexible and adaptable in response to changing situations and demands.

* Conflict resolution: The ability to manage and resolve conflicts constructively and respectfully.

* Coaching Skills: The ability to motivate staff: The skill for growing and developing others. Knowing how to ask the right questions, active listening, and empowering others, as well as building rapport with colleagues.

* Trust Building: Building a team environment where the employees feel safe. Leaders need to be authentic, honest, transparent, and compassionate.

* Problem Solving: The ability to identify and analyze problems and produce effective solutions.

* Creativity (critical thinking): The ability to be forward-thinking and strategic and present innovative solutions.

* Time management: The ability to prioritize tasks and manage one's time effectively.

* Teamwork: The ability to work collaboratively with others towards a common goal, recognizing different perspectives and strengths.

* Empathy: Genuinely caring for others and being able to understand another person's situation and perspective.

* Cultural competence (The ability to work across cultures): The ability to understand and appreciate diverse backgrounds, perspectives, and ways of thinking.

Key Responsibilities

Develop a training framework for digital products, ensuring a seamless and timely, relevant learning experience for users and stakeholders.
• Collaborate with functional teams to understand and evaluate product functionalities and translate them into effective training programs.
• Design and develop instructional content using tools in the Microsoft suite, and digital tools such as Articulate Storyline, Camtasia, Synthesia and other e-learning platforms.
• Facilitate and deliver training sessions (live, virtual, and asynchronous) tailored to diverse audiences, including internal and external audiences.
• Plans and manages various projects related to learning and development initiatives including stakeholder identification, conducting needs analysis, determining learning modalities, developing content, and creating and executing communication and training plans.
• Continuously assess and improve training materials based on user feedback and evolving business requirements.
• Establish and track key performance indicators (KPIs) to measure the effectiveness of training and development initiatives.
• Stay current with best practices in instructional design, adult learning, ID compliance and training strategies.

Qualifications & Skills Required:

• Bachelor's degree preferred Business, Education or related field.
• Minimum of 4 years of experience in instructional design, training development, facilitation or change management.
• Proficiency in e-learning authoring tools (e.g., Articulate Storyline, Camtasia, Adobe Captivate, etc.).
• Experience facilitating training and changing initiatives and training for system implementations.
• Strong analytical skills to assess training effectiveness and drive continuous improvement.
• Ability to work collaboratively in a fast-paced environment and translate complex concepts into easy-to-understand training.
• Ability to adapt quicky in a fast paced environment. Excellent communication and stakeholder management skills

Preferred:

• Knowledge of learning management systems (LMS) and digital adoption platforms.
• Certification in instructional design, change management (e.g., Prosci), or agile methodologies.