Salesforce QA Analyst - 63637011

Job Summary: The Salesforce QA Analyst will manage and optimize the Salesforce Service Cloud platform, focusing on QA activities and manual test script writing. The role involves ensuring system functionality and efficiency through comprehensive testing processes.

Location: Phoenix, AZ (Onsite)

• Develop and maintain Salesforce Service Cloud Case Management processes.
• Write and execute manual test scripts.
• Perform end-to-end QA activities.
• Utilize ADO test manager for efficient test management.
• Collaborate with cross-functional teams for seamless integration.

• 8+yrs Salesforce experience.
• Experience with Salesforce Service Cloud Case Management.
• Strong background in QA activities and manual test script writing.
• Experience with ADO test manager is highly desirable

Applications will be accepted until 5/10/2025.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.