Business Systems Specialist

Moffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Business Systems Specialist to join our IT team. As part of the IT Group, the Business Systems Specialist assists with the day-to-day operations and training of Moffatt & Nichol's critical business systems. These systems include, but are not limited to, our ERP, CRM, Project Information Management, Time Management, Budgeting, Expense, and data analytics platforms. Additionally, the Systems Manager will provide in-depth advice on business processes and procedures to our customer stakeholders on matters relating to key business systems.

About Moffatt & Nichol:

Moffatt & Nichol is a leading U.S.-based global infrastructure advisor specializing in the planning and design of facilities that shape and serve our coastlines, harbors and rivers, as well as an innovator in the transportation complexities associated with the movement of freight. For the 3rd year in a row, Moffatt & Nichol is Ranked #1 in Engineering News-Record for Marine & Port Facilities in the U.S. Additionally, our firm consistently ranks in the Top 100 Pure Designers in the US and the Top 50 Designers in International Markets. We were also named Southeast Design Firm of the Year 2023.

Moffatt & Nichol's professional staff includes engineers, planners, scientists and architects who serve our global client base from offices in Europe, North America, Latin America, and the Pacific Rim. The firm provides clients worldwide with customized service and a level of excellence that have become the firm's hallmark in several primary practice areas - ports and harbors; coastal, environmental and water resources; urban waterfronts and marinas; transportation, bridges and rail; inspection and rehabilitation; and energy.

Duties and responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Support the reliable performance of key business systems (ERP, CRM, Project Information Management, Time Management, Budgeting, Expense, Data analytics, etc.) This will include:
  • Providing excellent end-user assistance and support
  • Troubleshooting and resolving software, user access, and other issues
  • Creating training documentation and providing in-person and on-camera training
  • Monitoring system performance and usage to maintain security and reliability
  • Making recommendations to better utilize and enhance our systems
  • Configuring and testing system configurations in order to maximize efficiency and provide operational consistency
• Operates as the primary resource or as part of a project team to provide professional services guidance and support of business operations as related to the key business systems
  • This involves providing support and recommendations to internal stakeholders for improved efficiencies and best practices to take full advantage of key business systems
• Participate in development meetings with various staff and/or vendors to gather user requirements, designs and configurations necessary to manage and improve key business software systems and applications
• Work with internal stakeholders to assist in the development of custom software solutions
• Assist in the acquisition and deployment of new key business systems
• Understand business concepts to drive the continuous improvement, efficiency, and effectiveness of key business systems
• Identify project scope for key system implementations and upgrades
• Ensure that project documentation is sufficient, as well as clear and concise to ensure that all parties are aware of required project tasks and milestones
• Assist in the delivery of key business systems software to the user base
• Provide an understanding of our development environment, identify technology gaps, and assist projects to close those gaps
• Maintain high standards of software quality within the team by establishing good practices and habits

Other duties:

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications:

• Bachelor's degree or advanced degree (preferably Computer Science related)
• 10+ or more years of experience in systems support and implementation
• Experience managing projects and leading cross-functional teams in a matrix, partnership environment
• Strong interpersonal skills including influencing and negotiation skills
• Excellent communication skills (verbal, written, and presentation)
• Strong analytical, problem-solving, and critical thinking skills
• Works well under pressure and with time constraints; efficient and able to multitask
• Ability to determine key business issues and develop appropriate analysis plans
• All new hires will be required to successfully complete and pass a pre-employment (post offer) background check in compliance with NIST 800-171
• Moffatt & Nichol uses E-Verify and employment is contingent upon the legal ability to obtain employment in the U.S. and to present the required documentation at hire

Base salary range:

$88,000 to $107,000 based on years of experience, level of education obtained, professional registration, and meeting required qualification in job description.

Base salary range only applicable for candidates who will be hired and working in the California, New York City, and Washington markets.

Working conditions:

Sedentary for prolonged period of time, interact with clients, and travel occasionally.

Moffatt & Nichol's EEO Statement:

As a global business, Moffatt & Nichol relies on diversity of culture and thought to deliver on our goal of Creative People, Practical Solutions serving our client needs, and ensures nondiscrimination in all activities in accordance with Title VII of the Civil Rights Act of 1964. We draw from the world's best and brightest, regardless of geographic, cultural, or institutional background. This approach enables us to better understand and serve our clients, foster innovation, and create a rich, collaborative work environment. Moffatt & Nichol is proud to be an Equal Employment Opportunity / Federal Contractor desiring priority referrals of all protected veterans for job openings.

EEO is the LAW

If you need more information or require special assistance for persons with disabilities or limited English proficiency, please contact Human Resources at (562) 590-6500 or TTY/TDD users please call 711.