Associate Manager - Quality Engineering

Associate Manager, Quality Engineering (Mobile Testing)- Austin, Texas

Are you excited by the opportunity of using your knowledge of testing to succeed in Digital? Do you view Quality Engineering in the financial industry as more than just testing, and instead see it as an opportunity to improve money transfer experience? As a successful engineer, do you feel empowered to quickly respond to product enhancement requests to ensure new Digital capabilities are delivered to the customers in an agile fashion? Do you have experience working with Mobile Automation testing, solutioning and developing enhancements? If so, why not consider joining the Western Union in Austin as Associate, Quality Engineering?

Western Union powers your pursuit.

As an Associate Manager - Quality Engineering, you will be responsible for ensuring the accuracy and quality of a service delivery model supporting assigned platforms through a predefined framework. In particular, you will be involved in the development of quality engineering test cases/suites to validate and verify delivery of system artifacts in accordance with customer needs.

Role Responsibilities

• Develop and implement testing and quality engineering artifacts for new and existing software applications.
• Ensure that Mobile applications are implemented according to the product stakeholder needs.
• Ensure mobile solutions are tested on multiple versions of OS, browsers, screen size, resolution etc.
• Understand the roll out strategy of digital solutions and ensure testing is aligned with same
• Document results accurately and reports results tactfully and concisely.
• Exercise independent judgement within defined parameters to determine appropriate action.
• Log and track system flaws using the JIRA issue tracking system.
• Troubleshoot application issues and coordinate issue resolution with operations and technical teams.
• Work with a software development team and Service providers in a geographically distributed structure.
• Work independently on simple to medium complex projects.

Role Requirements

• Bachelor's degree in Computer Science, Information Systems, or similar discipline.
• 3-6 years of software quality engineering experience
• Experience with test management systems (e.g. Jira Zephyr, HP ALM)
• Experience in Mobile Apps and Web applications testing.
• Experience in Playwright framework for web and mobile web automation
• Experience in Appium Framework or Selenium Web driver
• Knowledge of Basic JAVA programming
• Knowledge of accessing relational databases (e.g. SQL scripting)
• Strong background in test writing to provide full spectrum testing.
• Familiar with deployment strategies, including creation and oversight of multiple QA environments.
• Practical experience with creation of, and adherence to, an agile development scheduled for testing.
• Background in working with product stakeholders to organize, develop and execute User Acceptance Tests
• Experience with selecting/creating appropriate test data and practiced at Structured Query Language (SQL) to validate system's correct data handling.
• Problem solver with demonstrated experience in solving difficult technology challenges.
• Self-starter with ability to multi-task, prioritize, manage workload, and consistently deliver results.
• Experience in Agile and Iterative development methodologies
• Excellent written communication skills, including technical documentation.
• Strong communication skills with ability to interact with developers and product stakeholders globally.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive agreat compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $91,100 - $120,000 USD per year, total on target compensation includes a base salary plus a variable target incentive that aligns with individual and company performance. Actual salaries will vary based on candidate's qualifications, skills and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the benefits below specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your US specific benefits include:

• Flexible Time off
• Medical, Dental and Life Insurance
• Parental Leave
• Global Adoption Assistance
• 4% Western Union Contribution to 401K

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

06-30-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.