Senior Account Manager - Safety Eyewear (fully remote)

Requisition ID:881793

Store #:E00268 Sell - Sfty Outside Sale Fc FIELD

Position:Full-Time

Total Rewards:Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Sr Account Manager leads our Account Management team. The team serves as the primary point of contact for all client issues and ensure smooth operations and issue resolution. The Sr Account Manager oversees the team's performance, drives the development of client relationships, and ensures all client needs are met efficiently and effectively so that we retain and grow existing clients.

MAJOR DUTIES AND RESPONSIBILITIES

• Team Leadership & Development
  
  
  
  • Manage and mentor a team of Account Managers and Account Coordinators, fostering a collaborative, results-driven environment.
  • Set clear goals and expectations for team members; conduct regular performance reviews, provide ongoing feedback, and facilitate training to enhance the team's skills, product knowledge, and client service.
  
  
  
  
• Client Account Management
  
  
  
  • Ensure that Account Managers serve as the primary point of contact for clients, handling all inquiries, concerns, and issues efficiently and professionally to drive client retention and growth.
  • Oversee proactive client management, the building of strong relationships, and identifying opportunities for growth and improvement in service delivery.
  
  
  
  
• Issue Resolution & Escalation
  
  
  
  • Act as the escalation point for complex or high-priority client issues, ensuring timely resolution and client satisfaction.
  • Coordinate with internal teams to ensure that any client issues requiring cross-departmental collaboration are addressed quickly and effectively.
  • Implement processes to minimize recurring issues and drive continuous improvement in the client experience.
  
  
  
  
• Client Retention & Growth
  
  
  
  • Responsible for identifying opportunities for growing existing client accounts.
  • Monitor and analyze client satisfaction metrics, making adjustments as necessary to improve client retention and foster long-term relationships.
  • Support in presenting new products and services to clients, ensuring that client needs are continuously met.
  
  
  
  
• Reporting & Performance Metrics
  
  
  
  • Develop and track KPIs to measure the team's success, primarily account growth and retention.
  • Regularly report to senior leadership on team performance, client feedback, and account management outcomes.
  • Use data and insights to improve team performance and ensure that targets and service standards are met consistently.
  
  
  
  

BASIC QUALIFICATIONS

• Bachelor's degree in Business, Sales, Marketing, or a related field (or equivalent experience).
• 6+ years of experience in sales management or account management, including at least 2 years of leading a team.
• Strong client relationship management skills with the ability to resolve complex issues and maintain high client satisfaction.
• Excellent organizational, communication, and interpersonal skills, with the ability to work collaboratively across teams and departments.
• Strong problem-solving skills, with the ability to manage client issues effectively and identify process improvements.
• Experience with CRM software (e.g., Salesforce, HubSpot) and other sales or account management tools.
• Ability to manage competing priorities in a fast-paced, dynamic environment.

PREFERRED QUALIFICATIONS

• Experience in a B2B sales environment.
• Healthcare, eyecare or med-tech sales or account management experience.
• Strong understanding of sales metrics, KPIs, and reporting techniques.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.