Revenue Cycle Optimization Manager

Columbia University
United States, New York, New York
Apr 15, 2025
Job Type: Officer of Administration Regular/Temporary: Regular Hours Per Week: 35 Standard Work Schedule: 9AM-5PM, M-F Salary Range: $125,000 - $150,000 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Summary The Revenue Cycle Optimization Manager is responsible for supporting revenue cycle operations in clinical departments to achieve maximum efficiency and performance. Responsibilities include providing analytical reporting, operational support on by identifying issues, opportunities for revenue cycle improvement. Individual will help facilitate best practice model, make recommendations, assist with developing and executing plans for standardization and improvement. Responsibilities Under direction of the Executive Director of Revenue Cycle Optimization Director, the Revenue Cycle Optimization Manager will make recommendations in all aspects of revenue cycle operations by analyzing data, trends, identifying opportunities and strategies to improve revenue cycle performance. Review physician charge patterns to identify utilization trends and variances. Perform disciplined denial analysis to maximize collections and reduce recurring billing errors. Identify positive and negative revenue cycle trends to determine root causes and corrective solutions to minimize denials. Escalate trends for bulk resolutions with payers. Achieves proficiency in querying system for data and reports. Works closely on interface and system issues as required, improving generation of data. Develop and deploy standardized solutions and improvement plans for solving operational issues. Provides direct end user support related to Epic platform for revenue cycle improvement and education. Communicate information on global issues, policies regarding coding and reimbursement practices. Collaborates with colleagues to develop and implement solutions. Track and Monitor key performance indicators to ensure departmental targets and benchmarks are achieved. Meet with Clinical Department leadership to review and discuss revenue cycle scorecards & dashboards. Represent at committees, task forces, and/or revenue cycle work groups. Lead meetings as needed. Please note: While this position is primarily remote, candidates must be in a Columbia University approved telework state. There may be occasional requirements to visit the office for meetings or other business needs. Travel and accommodation costs associated with these visits will be the responsibility of the employee and will not be reimbursed by the company. Minimum Qualifications BA/BS in Business Administration, Information Systems, or equivalent in education and experience Minimum of 4 years' experience of related experience in physician billing or practice management, preferably in an academic medical center. Demonstrated skills in A/R management, problem assessment, and resolution and collaborative problem solving in complex, interdisciplinary settings. Demonstrated proficiency in business intelligence applications. Excellent Analytical Skills Ability to work collaboratively with a culturally diverse staff and patient/family population, strong customer service skills, demonstrating tact and sensitivity in stressful situations. Demonstrated ability to structure, process qualitative or quantitative data, and draw insightful conclusions from it. Excellent oral and written communication and inter-personal skills Ability to prioritize and coordinate multiple projects simultaneously. Preferred Qualifications Knowledge of Epic billing system, Experian, Cognos, Microsoft Applications. Knowledge of electronic billing systems: front end and back end functions and the willingness to learn new systems, applications, and programs. Certified Coder experience is a plus. Project management certification is a plus. Must successfully complete systems training requirements. Equivalent combination of education and experience may be considered. Competencies Core Competencies Accountability & Self-Management Level 3 - Intermediate Adaptability to Change Level 3 - Intermediate Communication Level 3 - Intermediate Customer Service-Patient Focus Level 3 - Intermediate Emotional Intelligence Level 3 - Intermediate Problem Solving & Decision Making Level 3 - Intermediate Productivity & Time Management Level 3 - Intermediate Teamwork & Collaboration Level 3 - Intermediate Quality & Compliance Focused Level 3 - Intermediate Leadership Competencies Business Acumen & Vision Driver Level 1 - Introductory Performance Management Level 2 - Basic Innovation & Organizational Development Level 1 - Introductory Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.