Coordinator, Hope Village

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

This position works 20 hours per week

The Coordinator independently executes a broad range of operational, administrative, and support activities for Hope Village and offsite City of Hope patient housing locations. Specific tasks include booking reservations, assisting patients with check-ins and check-outs, billing, assisting with facility management, customer service, interfacing with financial assistance office, social work, case management, and nursing.

As a successful candidate, you will:

• Deliver face-to-face and phone interactions with patients, families, and staff.
• Book reservations, invoice patients, check patients out, handle customer service questions, assist with facility management.
• Serve as point person for all patients and family residing in Hope Village and offsite hotels.
• Assist with Hope Village weekly reports and patient stay summaries.
• Have strong computer skills and deliver reports using Microsoft Excel, PowerPoint, Word.
• Serve as transportation logistics coordinator: oversee daily transportation needs of Hope Village and offsite hotel patients using both campus shuttle and contracted offsite transportation vendors.
• Have strong multi-tasking and prioritization skills.

Your qualifications should include:

• High School diploma or equivalent.
• Three years of experience in a business office, preferably in a healthcare environment. A combination of an advanced educational degree and experience may substitute.
• Outstanding customer service skills.
• Computer skills including Microsoft Office Suite.

Additional Information:

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, pleaseCLICK HERE.