Mortgage Loan Officer - Level 2

Bank of England Mortgage
Since our founding in 1898 in England, Arkansas, Bank of England Mortgage has been committed to delivering personalized, reliable service. Bank of England Mortgage has combined the expertise and services of a larger financial institution with the integrity of a local community bank, helping customers find the right financial solutions for their individual needs. At Bank of England Mortgage, our culture is one of growth and evolution. Rooted in our rich history and driven by our mission to deliver exceptional customer service, we recognize that every team member plays a crucial role in our success. Together, we build a dynamic, supportive workplace that not only meets the needs of today but also anticipates and embraces the opportunities of tomorrow. With strong leadership, over a century of knowledge, and expertise we will rely on the legacy while always looking to the future of our industry.

Bank of England Mortgage is READY TO GROW! We are looking for experienced loan officers who are ready for a positive change.

We provide the tools you need to succeed:

• State chartered, FDIC insured bank, which means no licensing hassles for you!
• Ability to sell loans Nationwide!
• CRM, MBS Highway, and many other marketing tools to attract new and keep existing customers
• Direct bank underwriting
• In house processing
• Vast product line, from Conventional, FHA to Non-QM programs and more
• Health benefits & 401k (with matching!) offered
• Positive management support and training
• Great compensation program with no limits on how much you can make
• This is a commissioned sales position, with rewarding payouts

What is the Role?

Our Mortgage Loan Officers are tasked with originating new mortgage loan business and working leads provided by Bank of England Mortgage. Network with realtors, builders, past clients to generate a robust client list and connect with other referral partners. Continue to expand your knowledge of loans and other financial products to meet customers' needs. Loan Officer must meet or exceed production goals established by management. Collaborate with co-workers across multiple departments to ensure compliance and the timely processing of loans.

Essential Functions/Duties:

• Meet with applicants to obtain information for loan applications and answer applicant's questions regarding the loan process. Input loan application information into Encompass System.
• Obtain and compile copies of loan applicants' credit histories, corporate financial statements and other financial information. Prepares mortgage loan file by reviewing loan application, clarifying or obtaining additional information as necessary.
• Submit applications to credit analysts for verification and recommendation. Initiate preliminary research needed on the loan to help determine mortgage eligibility. Analyze applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
• Facilitates mortgage loan applications process by interfacing with Borrower in supplementing additional needed data for completed applications.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Confer with Underwriters to aid in resolving mortgage application problems.
• Work closely with processors, closers and underwriters. Assists in coordinating closing appointments in conjunction with the closing staff.
• Maintains and ensures complete and accurate compliance with RESPA, Regulation Z, Fair Lending, HMDA, Bank Secrecy Act and other regulations regarding the mortgage application process.
• Review Loans to ensure that they are complete and accurate according to policy. Compute payment schedules. Approve loans within specified limits and refer loan
  applicants outside those limits to management for approval. Review and update credit and loan files.
• Handle customer complaints and take appropriate action to resolve them.
• Market loan products to individuals promoting services that may meet the customers' needs.
• Understands and complies with mortgage industry regulations, including the Fair Credit Reporting Act, the Real Estate Settlement Procedures Act, the Community
  Reinvestment Act, Truth-in-Lending laws, etc.
• Protect Company's reputation and image by maintaining Borrower confidence, deliver a high level of customer service and by keeping mortgage loan information
  confidential.
• Attend bi-monthly and or weekly production meetings with staff and management.
• Cold Calling on Leads (provided) by telephone and follow-up on same Leads by telephone.
• Cold Calling (Self-Sourcing Leads) by telephone and follow-up on same Leads by telephone.
• Taking applications by telephone or in person with the customer.
• Analyzing, reviewing and resolving application issues prior to submitting to Loan Processing.
• Gather all necessary and required documentation for loan approvals.
• Customer Follow-Up during loan processing through channels to be approved and after loan is approved and closed.
• Honesty and integrity in dealing with others and accountability in standing behind your work; initiative and self-motivation in serving the client, getting the job
  completed thoroughly and on time; good written and oral communication skills, including the ability to listen to others and understand their needs;
  confidence in yourself and enthusiasm regarding your service. Organizational skills in having the ability to prioritize and manage numerous tasks at the same time. Miscellaneous duties as assigned.

Position Requirements:

• High School Diploma or GED equivalent required; some college preferred;
• College degree desired. Intermediate computer skills (MS Office, Mortgage Loan Applications/Software)
• Minimum of one (1) year of recent mortgage loan experience.
• Excellent customer service skills; written and oral communication skills and ability to demonstrate control, flexibility and maintain quality and high productivity
  when dealing with customers and changing work demand.
• Must possess basic PC skills in Microsoft Windows, Word, PowerPoint and Excel or equivalent software. Encompass experience desired.
• Demonstrate effective and strong verbal and listening communication skills with the ability to effectively communicate with principals, executive management and clients.
• Demonstrate effective problem solving, planning & time management skills.

Typical business work hours are 8:00 A.M. to 5:00 P.M. Monday through Friday, some over-time may be required. This is considered a starting position for the sales force, you will be expected to have willingness to work closely with others, be a part of a team whose primary focus is to promote company growth and service the customer as you will be their main point of contact. At times, a Loan Officer can structure their time to work around their client base time zone or peak hours for sales calls. Loan Officers are expected to self-manage their time. This is a non-exempt position.