ServiceNow Development Manager

Location: Rockville, MD (Hybrid)

Required Clearance: Ability to obtain Public Trust

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 30 years, LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.

Position Description

LCG is seeking a highly skilled ServiceNow development manager with deep technical expertise in the ServiceNow platform and multiple modules such as ITSM, SPM, ITOM, App Engine Studio to best support our existing ServiceNow clients and expand to new clients.

This role requires enterprise solution architect-level skills to assess current applications and supporting systems and articulate how ServiceNow can integrate with and/or modernize these applications. The ideal candidate will possess strong business acumen and the ability to clearly explain strategies for ServiceNow, supported by thorough technical and business understanding.

Key Responsibilities:

• Provide deep technical expertise in the ServiceNow platform and its various modules, including ITSM, ITOM, ITAM, Service Portal, Agile, SPM, and App Engine Studio.
• Lead the ServiceNow solution architecture design and enhancement activities across multiple implementations, ensuring the technical integrity of ServiceNow projects.
• Provide architecture and design of solutions utilizing App Engine Studio.
• Lead technical teams and oversee large-scale implementations, mentoring and training team members on ServiceNow best practices and new features.
• Assure the technical integrity of proposed solutions by ensuring coordination, governance, and change control are applied to technical specifications and infrastructure.
• Provide Instance oversight and governance, ensuring best practices are enforced, quality solutions are developed, secure environment, and adherence to contractual obligations.
• Advise on the impact of design options to related programs and on the process for assessing such impact.
• Develop solutions.
• Develop and Communicate Architectural Strategy and Roadmaps.
• Develop and foster Business relationships.
• Engage with stakeholders to understand their needs and provide expert guidance on how ServiceNow can meet those needs.
• Research, evaluate, build proof of concepts, and adoption of new technologies.
• Serve as the technical architect for the company's ServiceNow practice, overseeing all implementations, addressing technical issues, and sharing ideas and solutions.
• Understand and evaluate current enterprise applications and supporting systems, articulating how ServiceNow can be leveraged for integration and modernization.
• Develop and present strategic plans for ServiceNow implementation, backed by technical and business acumen.
• Act as a technical evangelist for ServiceNow solutions, promoting best practices and innovative solutions.

Requirements:

• Minimum of 10 years of experience working with the ServiceNow platform, including ITSM, ITOM, App Engine Studio, and other modules.
• Minimum of 2 years experience managing developers.
• Proven experience in:
  
  
  
  • Architecting ServiceNow solutions.
  • Developing App Engine solutions.
  • Leading implementations.
  • Developing roadmaps.
  • Evaluating and integrating enterprise applications with ServiceNow.
  • Developing and maintaining collaborative relationships.
  
  
  
  
• Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
• Strong understanding of business processes and how ServiceNow can support and improve them.
• Ability to address and resolve technical issues efficiently.
• Ability to mentor and develop others.
• Certifications required:

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist certifications strongly preferred

Desired Skills:

• Utilize Microsoft Co-Pilot to automate and enhance the documentation process

Compensation and Benefits

The projected compensation range for this position is $168,700 to $222,900 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.