Supervisor Field Service

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid vacation/holidays/sick time - 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us out!: https://youtu.be/pdZMNrDJviY

What will you do

The Fire Sprinkler Service Supervisor is responsible for the effective coordination, execution, and follow-up of service jobs. You will supervise and schedule the daily activities of technicians in collaboration with the Scheduler. This role involves managing service operations and implementing programs designed to meet branch objectives in revenue, sales, and margin, as well as training and mentoring technicians.

How you will do it

• Revenue responsibility - Implement plans, programs, and processes to meet and exceed corporate goals and maximize market potential for the service business including new bookings (sales), revenue, and profitability.

• Customer Satisfaction - Maintain effective communication and build solid relationships with customers from initial contact through order acquisition, delivery, installation, and service. Ensure contractual obligations are fulfilled, quickly resolve customer complaints, and enhance relations.

• Productivity Improvement - Set fair and manageable territories for technicians, assign effective performance measurements, and motivate employees to exceed their goals utilizing management tools. Additionally, train all clerical and dispatch personnel on job procedures including our CRM system.

• Safety Compliance - Ensure all employees comply with corporate safety programs, maintain up-to-date safety training, and identify safety issues, notifying the corporate safety office of required corrective actions.

What we look for

Required

• Understanding and knowledge of various water-based fire protection systems (Wet, Dry, Pre-Action, Foam systems, and Fire Pumps).

• Demonstrated supervisory and leadership abilities including training, team building, presentation, negotiation skills, and effective customer interaction.

• Associate degree or equivalent experience.

• Minimum of 5-10 years of supervisory experience.

• Availability for local/regional travel, including nights and weekends as needed.

Preferred

• BA Degree

• NICET Level II in Inspection, Testing of Water Based Fire Protection Systems

HIRING SALARY RANGE: $72600-$90700 (Salary determined by education, experience, knowledge, skills, and abilities, internal equity, and market alignment.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

#LI-JH1