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POSITION OBJECTIVE:
The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES:
Drive for Results
* Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
* Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
* Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
* Participates in visual directives including monthly store sets and sales floor maintenance.
Customer Experience
* Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offers a cohesive omni channel experience.
* Ensures prompt resolution of customer concerns.
* Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices.
* Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.
* Signs up clients for reward program.
* Builds and maintains a solid customer following through clienteling and wardrobing.
* Knows current product fit and style assortment offerings in store and on-line.
* Maintains consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book.
Operational Excellence
* Supports replenishment activities that keep the store full and abundant.
* Assists with locate fulfillment.
* Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
* Assist with boutique cleanliness and organization
Teamwork and Growth
* Promotes an inclusive, collaborative approach to problem solving.
* Seeks personal developmental opportunities and readily solicits feedback.
* Other duties as assigned.
This position may be found in multiple brands. Some duties may vary from brand to brand.
COMPETENCIES:
* Culture - Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
* Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
* Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
* Organizational Savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
* Courage - Stepping up to address difficult issues, saying what needs to be said.
QUALIFICATIONS:
* High School diploma or equivalent
* Retail or sales experience preferred
* Must be 18 years of age or older
* Excellent communication skills
* Excellent customer service skills
* Able to learn or adapt to technology provided by the company
* Strong organizational skills and ability to multi-task in a fast-paced environment
* Able to communicate with customers, Associates, and Management
* Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
PHYSICAL REQUIREMENTS:
* Constant Walking/Standing- 67-100% of 8-hour shift
* Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
* Frequent Climbing- 34%-66% of 8-hour shift
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Chico's
Jan 25, 2025 