IT Services Professional

McKinsey & Company
parental leave, paid time off
United States, Illinois, Chicago
Jan 24, 2025
Technology & Digital IT Services Professional Job ID: 94568 Do you want to work on complex and pressing challenges-the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you've come to the right place. Who You'll Work With The IT Services Professional will work in our Chicago Tech hub and collaborate closely with Service Coordinators and the Advanced Workstation Support Team. This collaboration aims to ensure customer satisfaction and continuously seek improvement opportunities for efficient and best practices. Your impact within our firm You will be responsible for various tasks related to IT equipment setup, configuration, restore, and shipment. This role also involves managing warehousing and materials, including inventory monitoring, optimization, and replenishment. You will configure equipment such as laptops, desktops, tablets, and mobile devices using standard procedures. You will handle the restoration of user data and applications and coordinate repairs and maintenance with external service providers. You will also perform purchasing activities, such as obtaining offers, submitting orders, reviewing confirmations, and tracking delivery deadlines. This role also requires updating and maintaining inventory management systems, optimizing sourcing and service processes, and handling packaging, labeling, and shipping of IT equipment. Your qualifications and skills Bachelor's degree in Computer Science or equivalent 1+ years of experience in configuring IT equipment, including laptops, desktops, tablets, mobile devices, etc. Solid practical experience in purchasing and logistics Strong technical IT skills, particularly in PC configuration Excellent communication skills Clear service orientation and careful approach to work Sound judgment to assess situations correctly and prioritize tasks appropriately, even under pressure Ability to work well in a team while being independent and self-motivated Quick adaptability and flexibility in new situations Process orientation Customer service focus Collaborative and proactive work style Self-motivated with the ability to work independently Please review the additional requirements regarding essential job functions of McKinsey colleagues. Apply Now Apply Later FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. For new joiners for this role in the United States, including all office locations where the job may be performed, a reasonable estimated range is $62,800 - $78,500 USD -to help you understand what you can expect. This reflects our best estimate of the lowest to highest [salary/hourly wages] for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance. Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off. FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites. Job Skill Group - N/A Job Skill Code - RISS - IT Services Professional Function - Technology Industry - Post to LinkedIn - #LI-DNI Posted to LinkedIn Date - LinkedIn Posting City - LinkedIn Posting State/Province - LinkedIn Posting Country - LinkedIn Job Title - IT Services Professional LinkedIn Function - LinkedIn Industry - LinkedIn Seniority Level -