Manager of Retail Operations

Haven Hospice

The Retail Operations Manager manages day-to-day operations of the retail thrift shop including donation collection, processing and sales floor and ensures all components are operating in an efficient and effective manner. This position hires staff and trains staff and volunteers as well as supervises and assigns work to staff and volunteers. The Retail Operations Manager oversees maintenance of the collection and processing area, sales floor, dressing rooms, rest rooms, offices and parking lot. The Retail Operations Manager also oversees and implements precautionary measures to prevent potential safety hazards and theft.

Schedules employees and volunteers ensuring adequate staffing during hours of operation.
• Plans and prepares work schedule and assigns team members and volunteers to specific duties.
• Oversees and performs monetary transactions including cash, checks, gift certificates, traveler's checks and processing coupons for daily deposit.
• Responsible and accountable for opening and closing cash register, balancing day's receipts, preparing accurate daily sales reports and bank deposits and transporting bank deposit to bank.
• Engages in suggestive selling and other sales techniques.
• Responsible for seasonal merchandise rotation, stocking and store layout. Ensures proper pricing policies are followed. Stays current on product location.
• Responsible for maintaining checkout, incoming and marking room areas, ensuring neatness, cleanliness, safety and proper stocking.
• Responsible for accepting donations from clients, screening merchandise and providing clients with tax information receipts. Arranges delivery of donated merchandise as required.
• Inspects merchandise to determine marketability and directs team members/volunteers to repair, price and display merchandise or to store items for disposal.
• Responsible for opening and closing store within scheduled hours of operation. Activates and deactivates security system as appropriate and in a confidential manner.
• Prepares daily record of transactions for Accounting Department.
• Orders supplies. Recommends the purchase of office/store equipment and furniture.

• High School Diploma or GED equivalent required.
• Minimum four (4) years retail sales management experience required; thrift store, consignment or apparel referred.
• Excellent customer service, interpersonal, communication and organizational skills required.
• Good computer skills helpful.
• Ability to work with all levels of staff, volunteers, and the general public in a tactful and efficient manner.
• Exhibits critical thinking abilities and applies them for continuous improvement of services and Haven.
• Demonstrates ability to think creatively, identify and make recommendations to the Store Manager.
• Consistently demonstrates initiative and skills in planning and organizing work.
• Demonstrates ability to prioritize workload and ensures that all projects are completed by deadlines.
• Uses own knowledge and experience base and other resources as necessary to make logical decisions and solve problems.