New 
Suppy Chain Coordinator
 Equiliem | |
 United States, California, Santa Monica | |
 Jan 16, 2025 | |
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Supply Chain Coordinator
Must have SAP/ERP expereince Advanced Excel expereince required Are you passionate about excellent customer service and operating more effectively? Do you thrive in fast paced environments? We are looking for a Supply Chain Coordinator to provide exceptional support to our distributor partners, business units, and third-party logistics partners. Responsibilities includes coordination of tasks related to inquiries, product availability, orders, customer support, as well as support the Planning team with ticket management and Logistics Manager in process improvements. RESPONSIBILITIES #CUSTOMER SUPPORT Resolve inquiries related to distributor orders, returns, shipments, products, claims, and customer concerns Sales order entry into company's ERP system Initiate transportation track and trace (as required) Investigate and resolve problems through root cause analysis using various reports and data to resolve logistics challenges Monitor and provide status of critical shipments and ensure inbound/outbound on time delivery Interact with key personnel to monitor and develop process to ensure the timely and accurate processing of orders and shipments Provide customer support to change or cancel existing orders Ensure customer service and time objectives are achieved within existing financial constraints to maximize sales, market share and profitability for the company and distributors Participate in benchmarking to ensure customer service levels are aligned with industry standards Establish strong working relationship with business units, distributors, logistics partners, and Operations team members to provide high levels of customer support #SYSTEMS SUPPORT Create and maintain distributor customer master data in company's operational systems (SAP) Ensure all transactions are properly entered and maintained within the relevant system #OPERATING PROCEDURES AND COMPLIANCE Support the claims management process with distributors Provide input and recommendations to continuously improve customer service #MISCELLANEOUS OPERATIONS SUPPORT Provide logistics and order support as needed Conduct ad hoc reporting & analysis Support as required for annual physical inventory and audits Maintain documentation and procedures related to logistics policies and procedures Prepared to assume additional tasks outside job description (as needed/directed) EXPERIENCE NEEDED Ba degree preferred 0-1+ years experience related to supply chain and logistics operations Outstanding customer service skills Excellent written and verbal skills Strong organizational and problem-solving skills Basic knowledge of logistics functions within SAP or a comparable ERP system preferred Basic analytical skills with Microsoft Excel experience (excel is heavily used) #ZR | |