| Work Control Dispatcher (Administrative Support Assistant II) |
| Posting Number |
req21648 |
| Department |
Facilities Mgmt-Maint Services |
| Department Website Link |
https://www.fm.arizona.edu/#/ |
| Location |
Main Campus |
| Address |
Tucson, AZ USA |
| Position Highlights |
University Facility Services at the University of Arizona is looking to fill one Administrative Support Assistant position, which is also known as a Work Control Dispatcher. This position is responsible for using multiple software/tools to route maintenance emergencies for the Campus and outlying properties. Dispatchers must effectively communicate and serve as the liaison between Facilities Management and customers. A Dispatcher must remain agile, be ready to handle sudden issues, and follow up with all stakeholders. A successful candidate for this position needs to be able to adjust to last minute changes, work with a variety of customers to ensure proper routing, and follow up on completed repairs. In a fast paced environment they demonstrate a positive attitude while providing excellent customer service. Must have strong communication, phone, organizational, and writing skills. Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here. |
| Duties & Responsibilities |
- Provide superior customer service while serving as the communications and information center contact for Facilities.
- Management Maintenance Department.
- Process a wide variety of requests for service in a timely and accurate manner.
- Maintain and process daily logs.
- Process calls and dispatch personnel through use of landlines and cell phones.
- Work independently using knowledge, judgment, and experience.
- Draft memos, letters, and various correspondences.
- Perform other clerical support as assigned.
Knowledge, Skills, & Abilities:
- Knowledge of craft technical terms and function of each craft, including emergency situations.
- Excellent organizational and time management skills.
- Ability to operate a variety of office machines.
- Ability to communicate effectively in a team environment.
- Ability to maintain attention to detail.
- Ability to organize work to meet deadlines and assist others at peak times.
- Excellent customer service skills.
- Familiarity with maintenance, mechanical, and construction terminology.
- Computer skills at the intermediate level including word processing, Excel and Access.
|
| Minimum Qualifications |
- High school diploma or equivalent, or equivalent learning attained through experience required.
- Minimum of 3 years of relevant experience, or equivalent combination of education and work experience.
|
| Preferred Qualifications |
- Dispatch experience.
- Experience with computer programs including Microsoft Office, Microsoft Word, Excel, Access, and Project.
- Data entry experience.
- Prior experience in a University setting.
- Prior experience with large interactive databases (ex. FIMA, PeopleSoft).
- Bilingual in English and Spanish.
|
| FLSA |
Non-Exempt |
| Full Time/Part Time |
Full Time |
| Number of Hours Worked per Week |
40 |
| Job FTE |
1.0 |
| Work Calendar |
Fiscal |
| Job Category |
Facilities, Grounds and Infrastructure |
| Benefits Eligible |
Yes - Full Benefits |
| Rate of Pay |
$18.15-$22.69 |
| Compensation Type |
hourly rate |
| Grade |
4 |
| Compensation Guidance |
The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator. |
| Grade Range Minimum |
$18.15 |
| Grade Range Midpoint |
$22.69 |
| Grade Range Maximum |
$27.23 |
| Career Stream and Level |
OC2 |
| Job Family |
Administrative Support |
| Job Function |
Organizational Administration |
| Type of criminal background check required: |
Name-based criminal background check (non-security sensitive) |
| Number of Vacancies |
1 |
| Target Hire Date |
2/24/2025 |
| Expected End Date |
|
| Contact Information for Candidates |
hr-client-ufs_phxops@arizona.edu |
| Open Date |
1/13/2025 |
| Open Until Filled |
Yes |
| Documents Needed to Apply |
Resume |
| Special Instructions to Applicant |
|
| Diversity Statement |
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness. |
| Notice of Availability of the Annual Security and Fire Safety Report |
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu. |
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University of Arizona
life insurance, vision insurance, sick time
Jan 15, 2025