Fraud Investigator

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

As a Fraud Investigator at BECU, you will play a pivotal role in safeguarding our members and the organization. You'll leverage your expertise to investigate fraudulent activities across various products and services, including debit cards, credit cards, Zelle, checks, external transfers, and new accounts. Your efforts will directly contribute to maintaining trust, ensuring compliance, and protecting valuable assets. Through your meticulous investigations and decision-making skills, you'll make a lasting impact by creating a secure and resilient environment for our members and partners.

WHAT YOU'LL DO:

* Conduct Fraud Investigations: Dive deep into fraudulent account activities using advanced internal systems and conduct interviews to thoroughly resolve fraud claims.

* Handle Multiple Case Types: Efficiently manage and prioritize a variety of cases to meet regulatory deadlines without compromising quality.

* Analyze Patterns and Trends: Identify and track fraudulent transaction patterns, providing insights that support proactive fraud prevention strategies.

* Assess and Compile Evidence: Perform detailed analysis of all available evidence, including documents and interview results, to reach sound investigative conclusions.

* Apply Regulatory Knowledge: Use your understanding of the Bank Secrecy Act, USA Patriot Act, and other relevant regulations to ensure compliance and organize findings effectively.

* Escalate Critical Issues: Highlight significant fraudulent trends or vulnerabilities and recommend actionable solutions to mitigate risks and prevent future occurrences.

* Provide Support: Offer responsive, professional assistance via phone and email to internal and external partners regarding fraud-related inquiries.

* Ensure Compliance: Execute your responsibilities with a strong commitment to BECU's standards, regulatory requirements, and information protection protocols.

* Adapt to Additional Duties: Tackle new tasks as assigned by leadership, showcasing flexibility and a proactive approach to evolving responsibilities.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

* Purposeful Work: Join a mission-driven organization where your efforts protect members and advance financial well-being.

* Professional Growth: Access continuous learning opportunities to enhance your investigative and compliance expertise.

* Collaborative Environment: Be part of a supportive team that values innovation, teamwork, and your unique contributions.

* Meaningful Impact: See the tangible results of your work as you strengthen BECU's fraud prevention and detection capabilities.

* Work-Life Balance: Enjoy a full-time role with a supportive culture that values your time and well-being.

QUALIFICATIONS:

Minimum Qualifications:

* Associate degree or equivalent work or educational experience required.

* Minimum 2 years' experience in fraud case investigations, including experience in a customer service environment required.

* Verbal and written communication skills to effectively communicate and provide customer service required.

* Conceptual and organizational skills, with the ability to prioritize multiple tasks.

* Organizational and problem-solving skills required.

* Intermediate knowledge of Regulation E, Regulation Z, and/or Regulation CC.

* Full-time hours required, with additional hours as necessary.

Desired Qualifications:

* Certified Financial Crime Specialist (CFCS) or Certified Fraud Examiner (CFE) certification preferred.

* Ability to work independently and collaboratively, exercising discretion in decision-making.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.
#BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.