Manager Application Development & Support

Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Manages application support and staff in area(s) of specialization. Ensures effective performance in order to meet business needs in compliance with strategic priorities. Collaborates closely with business and/or functional area(s) to assist the user in defining their needs. Assumes responsibility for all projects within group.

Job Duties

• Responsible for the development and support of area(s) of specialization within group.
• Assists with the resolution of departmental, cross-departmental and organizational issues that are barriers to successful utilization and implementation.
• Suggests innovative design alternatives using appropriate applications and technology.
• Identifies methodology and process problems and recommends design of new approaches.
• Ensures thorough and complete unit, functional and integration testing.
• Develops reasonable and efficient project plans and objectives through the review of requirements, resources, task definition, and estimation.
• Ensures effective and efficient system integration with overall system architecture to minimize impact of changes on all customers.
• Assists in preparing annual capital/operating budgets that are realistic and cost-effective. Ensures cost effective use of resources.
• Responsible for work evaluation and performance improvement recommendations for all personnel within group.
• Sensitive to overall group dynamics and proactively fosters teamwork.

Minimum Qualifications

• Bachelor's Degree Information Sciences and Technology or Information Management related fields
• Preferred experience considered in lieu of degree
• 7 years progressive experience in Information Management or Information Technology or a related Healthcare field
• 3 years progressive experience in a leadership role.
• Attention to detail and ability to analyze and solve complex problems and interpret data.
• Demonstrates competence and independence while appropriately alerting management in potential crisis situations.
• High degree of healthcare and technical knowledge at conceptual levels of assigned area(s).
• In-depth organizational perspective with recognition of technology trends and directions.
• Effectively deals with multiple and changing priorities.
• Action oriented and drives results.
• Ability to challenge thinking without being confrontational.
• Strong project management skills.
• Team Leadership.

Preferred Qualifications

• Master's Degree Information Sciences and Technology or Information Management related fields
• 12+ years in Radiology and Radiology workflows.
• 10+ years in IT, specifically in imaging and healthcare applications.
• 3+ years of management experience leading teams in imaging or healthcare IT.
• Proficiency with various PACS systems (e.g., Philips IntelleVue) and imaging-related software applications (e.g., Imalogix, Laurel Bridge, Fuji Synapse, Barco QAWeb).
• Deep understanding of diagnostic imaging workflows and associated standards.
• Experience with the selection, implementation, and support of imaging-related AI solutions.
• Ability to define and execute strategies for image migrations, external image sharing, and business continuity planning
• Familiarity with VNA systems and downstream application integration.

• Proven ability to manage complex teams and prioritize multiple projects effectively.

• Strong communication skills to collaborate with leaders and customers across all organizational levels.

• PACS Administration expertise, including system configuration and optimization.

  Ability to analyze metrics and performance data to improve imaging workflows and operations.

• Experience designing and implementing innovative imaging solutions aligned with organizational goals.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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