Client Service Representative, Per Diem

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Handles customer contact received by telephone regarding specimen requirements, turn-around times, results, specimen collection procedures, requested changes in testing, verification of test orders, and nursing home and home draw requests.
2. Provide accurate, courteous, and timely communication with our customers.
3. Initiates customer contact to communicate results for critical values, custom calls, STAT, and customer request call and/or fax testing, and test cancellations. Enters the actions performed into the computer system upon completion as necessary.
4. Processes the mailing of paper reports via local and remote printer via Laboratory Information System and other laboratory departments.
5. Receiving and relaying scheduling from patient care providers regarding PTH Turbo testing and communicates patient information and DOS to Chemistry Department via email.
6. Receives requisitions requests for laboratory supplies from clients and transmits information for filing.
7. Receives request for STAT courier services and communicates information to the contracted courier service and documents into the computer system.
8. Ensures compliance with all laboratory quality and safety policies.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Equivalent to a high school diploma.

Experience/Skills:
Required:
1. 1-3 years of additional training or experience in clinical laboratories.
2. Lab-testing knowledge, familiarity with medical terminology, excellent PC skills.

Preferred:
1. Physician office setting preferred.
2. Excellent customer service preferred.
3. Sales, medical or non-medical call center experience preferred.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies and their measurements, will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.