Sr. Relationship Manager - Paze

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

Leads and manages all go-to-market work streams required for Early Warning Treasury Services partners to exceed their goals and objectives for each product initiative. The primary objective of the role is to enable Treasury / Channel Partners to optimize their sales of Early Warning products and services. The position will work closely with Treasury / Channel Product and Sales organizations from program inception to launch and first revenue to ensure the successful roll-out of each new product initiative as well as identifying and executing ongoing partner enablement programs. Maintains relationships with key customer executives and influencers and acts as the prime liaison between Treasury Services and Early Warning personnel. Establishes and maintains a high level of customer satisfaction by ensuring that Early Warning stakeholders are engaged. This level will own multiple relationships (a portfolio) across both Decision Intelligence and Zelle business lines.

Essential Functions

• Creates and manages Strategic Sales Enablement Plans for assigned Treasury/Channel Partners in collaboration with Treasury/Channel Partners and Early Warning key stakeholders; defines key sales performance indicators and program milestones that are aligned with customer strategy and value proposition.
• Leads Early Warning and Treasury/Channel Partner personnel in the successful execution of the Sales Enablement Programs.
• Facilitates development of Treasury/Channel Partner sales collateral and related documents required to sell the program's products and services.
• Leads "Train the Trainer" sales enablement programs and provides ongoing coaching to ensure program success.
• Supports Treasury/Channel Sales personnel on strategic sales opportunities.
• Through regular strategic business reviews and other relationship meetings, provides Treasury/Channel Partner and Early Warning executives with program execution summaries, including key sales performance indicators and milestone attainment.
• Works closely with Business Development Executive as early as possible during the partner development cycle to accelerate transition to program execution and revenue attainment. Ensures sales turnover is complete and Customer Implementation team is engaged.
• Represents and supports the company and Treasury/Channel Partners at industry trade shows and events.
• Mentors other team members, acclimating them to products, clients, internal processes and successful relationship management strategies and practices.
• Upsells specifically identified new product features/enhancements for existing products as they are identified and launched.
• Acts as the primary promoter of all Early Warning vision, products and solutions across Treasury/Channel Partner executive teams and business units.
• Protects the overall revenue for assigned account portfolio and looks to grow the revenue base through upsell and cross sell opportunities and ensures that the customer is maximizing the effectiveness of existing products.
• Identifies new partnership opportunities and facilitates introduction into the respective product management team for the Business Development Executive, if needed, to facilitate company partnership and upstream ACV growth objectives.
• Manages the implementation backlog for assigned accounts with focus on getting committed projects to revenue as quickly as possible. Ensures alignment of resources and expectations across all stakeholders (customer and Early Warning).
• Ensures that Salesforce.com is kept updated and current for all opportunities, contacts, projects, and legal efforts within assigned portfolio.
• Expands contacts within assigned accounts through outreach and development of relationships, targeting key buyer personas, key influencers and primary users of Early Warning product and solution set. Ensures that these key contacts are added to Salesforce and maintained on an ongoing basis.
• Develops and fosters positive and collaborative internal working relationships with key areas including Billing, Customer Implementation, Product Management, Marketing, Third Party Assessment team, Business Development and Contracts/Legal.
• Supports the company's commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor's degree in business, finance or other related field.
• 10+ years of relationship management, partner or sales experience with technical, fraud and risk-based solutions, with a primary focus on revenue delivery in the financial services sector.
• Proven consultative, conceptual and strategic selling skills.
• Ability to work as a key member of a team-based selling organization, providing leadership and mentoring to less-experienced members of the team
• Ability to use a structured sales methodology and competency using Salesforce.com.
• Excellent active listening and collaboration skills.
• Excellent verbal and written communication skills.
• Must be able to travel up to 50%.
• Background and drug screen

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers and travel.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The base pay scale for this position in:

Chicago, IL in USD per year is: $125,000 - $140,000.

New York, NY/ San Francisco, CA in USD per year is: $130,000 - $150,000.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off -Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page here for the latest. Ourteamcan share more during the interview process!

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.