Academic Support Coach (Full-time)

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

• Acts as a steward for carrying out WGU's mission and strategic vision by demonstrating effective and consistent commitment to learner-centered, competency-based educational support.
• Offers timely support and outreach to students, including meeting service level agreements as outlined by their department.
• Provide just-in-time individual and group tutoring assistance to students, including, but not limited to, study skills, college success strategies, and subject matter support.
• Collaborate with faculty and staff to develop tutorial support and programming that will promote successful outcomes for the students in a variety of courses.
• Plan, design, and conduct workshops and programming to provide additional academic tutoring for students.
• Aide students with computer software associated with designated coursework.
• Provide timely, accurate documentation student interactions.
• Collect data relevant for reporting student use of tutoring and generate reports that will assist in the evaluation of student outcome assessment as well as reporting required information as requested.
• Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the WGU community.
• Offers timely support and outreach to students, including meeting service level agreements as outlined by their department.
• Uses technology-based teaching and communication platforms to aid students in the development of competencies.
• Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere.
• Participates in all required training activities.
• Responds with urgency to changing requirements, priorities, and short deadlines.
• Consistently exhibits WGU Leadership Principles.
• Performs other related duties as assigned.

• Demonstrated ability to customize coaching and tutoring sessions for learners with a variety of needs and educational backgrounds.
• Must demonstrate technological competency: Proficiency in Microsoft Office (or similar) applications, virtual instructional platforms, and student management systems.
• Extraordinary customer service orientation.
• Strong verbal and written communication skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking and writing style.
• Well organized - conscientious and thorough with detail.
• Ability to use data to make decisions.
• Strong understanding, acceptance, adherence, and promotion of the tenets of competency-based education in the WGU model.

• Works to achieveoperational targetswithin job areas impactingdepartment, function, oroffice results.
• With specific guidance from senior specialists and team leaders, acts independently in executing teaching practice.
• Accountable for decisions that impact individual students.
• Creates or facilitates learning experiences that support students' attainment of knowledge and skills.

• Works on diverse matters of limited complexity.
• Receives general direction from their immediate supervisor or manager.
• Effectively utilizes resources to address student concerns and inquiries.
• Supports student needs to help them achieve course or program outcomes at the individual student level.
• Follows university and department established policies and best practices.

• Collaborates with contacts typically within the job area to obtain or provide information requiring some explanation or interpretation.
• Communicates with students as appropriate to support student questions and needs.
• Communicates with fellow faculty members as appropriate within and outside of the department.
• Provides feedback regarding discipline and practice leadership.

• Contributing and collegial member of team.
• Adheres to learning and operational quality guidance and instructions.
• Supports initiatives within the area of specialty.
• Displays a positive attitude toward change and supports change management practices.
• Demonstrates the WGUleadership principles inall aspects of service tostudents, employees, andpartners of WGU.

• Bachelor's degree in a related field of study or equivalency
• Two (2) years of experience in a student-facing role, delivering direct support, and promoting an engaging, success-driven environment.
• Demonstrated ability to work with diverse learner profiles.
• Ability to work a student-friendly schedule (days/evenings/weekends).

• Master's degree preferred
• Coaching Certification
• Bi-lingual
• Experience with distance education and distance learning students.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #DEI