Senior QMS Program Manager

This position willlead a variety oflarge projects or programsto apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics isefficientand effective inthe delivery of its services, solutions, and processeswhile improving customerand employeesatisfaction.This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.

In addition, this position may lead a team of QMS project management specialists through a portfolio of medium projects while coaching others in the organization to learn and apply QMS principles and tools to their daily work.

This is a remote opportunity

Leads enterprise wide, cross functional teams to effectively initiate, plan, execute, monitor, and closeprojects

Leadsprojects

• Ensure compliance with multi-source funding requirements including government and non-government agencies
• Leads projectsthrough issues, roadblocks, andproblems
• Acts as a change agentto drive teamstowardsuccess
• Guides team members to perform through issues andconstraints

Ownsprojects

• Owns the timeline, budget, resource constraints, and deliverables/results
• Shifts between the big picture and the small-but-crucialdetails
• Is prepared to roll up their sleeves and work through detailedissues

Managesprojects

• Ensures all appropriate tools are completed and used effectively (e.g., charter,Ganttchart, status updates)

Communicates

• Actively communicates with project sponsors andstakeholders
• Establishes and manages a comprehensive communication plan with key stakeholders at all organizational and community levels, ensuring regular updates and transparency.
• Manages expectations of the team, sponsors, stakeholders, healthcare partners, and funding organizations

Delivers the expectedresults

• Performs root cause analysis on project shortfalls andtakes corrective action asnecessary
• Applies project management tools and techniques, as well as other QMS principles and tools, toward a variety oflarge,and likely inter-related,projects
• Establishes and leads programs comprised of multiple projects, including designing how information is rolled up and cascaded down, operating rhythms and mechanisms, and tracking against the integrated set of milestones anddeliverables
• Coaches other employees to lead aspects of Remnant Operations programs and the use ofvarious tools, concepts and practices foundational to QMSinorderfor Quest Diagnostics employeesto build self-sufficiency, sustainability andscalability
• Educates enterprise team members on processes and regulations unique to public health and on requirements of specific contracts
• Participates in Communities of Practice
• Leads QMS trainingclasses
• Documentsbusiness processes
• Completes required continuedlearning

Required WorkExperience:

Applies QMS principles and tools, within the constraints of Remnant Operations and Public Health Operations regulatory and legal requirements

Physical and Mental Requirements:

• The normal performance of duties may require lifting and carryingobjects
• Frequent walking and/or standing.

Knowledge:

• Demonstrated experience leading large or complex projects with multiple workstreams from initiation to completion(7-10years experience)
• Demonstrated experience facilitating discussions orworkshops
• Demonstrated ability to develop strong relationships withothers
• Demonstrated experience leadingchanges
• Demonstrated ability to influence businessleaders
• Some experience with process management
• Basic knowledge of VOC tools
• General knowledge of Hoshin and breakthrough planning
• Government FAR clause compliance

Skills:

• Demonstrated data analysisskills
• Problemsolvingskills
• Effective written and verbalcommunication skills across multiple formats:formal presentations, meetings, conference calls,e-mails,andmemos
• Skilledin Microsoft Word, Excel, PowerPoint, and Project
• Interpersonal skills
• Decision makingskills
• Planning and organization skills
• Negotiation skills
• Results-oriented
• Creative
• Persistent
• Composed
• Able to learn new conceptsrapidly
• Able to work independently with littlesupervision

EDUCATION
Bachelor's Degree(Required)

Master's Degree or equivalent experience specific to Public Health or Healthcare Administration (Preferred)

LICENSE/CERTIFICATIONS
Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints)
PMI Project Management Professional (PMP)(Required)

Human subjects research training (CITI or equivalent)

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets