Business Analyst

TEKsystems
$35.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Raleigh
Jan 09, 2025
Description Our client is seeking a highly experienced and motivated Senior eCommerce Business Analyst to work with business owners on strategic initiatives, evaluate and co-create business cases, and help define roadmaps and priorities based on ROI. This role focuses on enabling high-value solutions, driving eCommerce transformation, and aligning cross-functional teams to deliver business outcomes. The ideal candidate will possess deep knowledge of eCommerce front-end and back-end processes, excellent analytical skills, and the ability to influence and collaborate with key stakeholders at all levels of the organization. Key Responsibilities: Strategic Partnership: * Work closely with business owners to understand their initiatives and business needs. * Evaluate and co-create comprehensive business cases for new initiatives, ensuring alignment with organizational goals. * Collaborate with stakeholders to define priorities and create a roadmap focused on ROI and highest-value enablers. Solutioning and Requirement Gathering: * Address solutioning for eCommerce initiatives by analyzing business needs and identifying gaps. * Translate business requirements into functional specifications for technical teams. * Ensure proposed solutions align with eCommerce best practices and organizational goals. Collaboration and Communication: * Act as a bridge between business stakeholders, IT, and delivery teams. * Facilitate workshops, brainstorming sessions, and regular touchpoints to align priorities and expectations. * Create clear, concise documentation for stakeholders at various levels. Data-Driven Decision Making: * Leverage data to evaluate and recommend priorities for initiatives. * Develop metrics and KPIs to measure the success and ROI of implemented solutions. Roadmap and Project Management: * Support the creation and maintenance of the eCommerce roadmap by balancing short-term needs and long-term goals. * Collaborate with PMO or project managers to ensure timely delivery of initiatives. Skills E-commerce, Consulting, requirements analysis, roadmap, gap analysis, jira, confluence, communication and people skills Top Skills Details E-commerce,Consulting,requirements analysis,roadmap,gap analysis Additional Skills & Qualifications Required Skills & Qualifications: Experience: * 8+ years of experience as a Business Analyst in the eCommerce domain. * Proven experience working on large-scale eCommerce projects involving front-end and back-end processes. Technical Knowledge: * Strong understanding of eCommerce platforms * In-depth knowledge of front-end processes: cart, checkout, product pages, and login/registration workflows. * Expertise in back-end processes: supply chain, inventory, payment gateways, fraud management, tax, order fulfillment, CRM, and return management. Soft Skills: * Excellent communication and stakeholder management skills. * Strong problem-solving skills with the ability to navigate complexity and ambiguity. * Collaborative mindset and the ability to influence decisions across functional teams. * Serve as an advisor to the business, assessing their initiatives and ideas (such as in eCommerce) and translating the business needs into technical solutions * Collaborate with various product owners (e.g., for marketplace, UX, payments) to assess their initiatives, coordinate between front-end and back-end teams, and ensure the technical solutions align with the business needs * Challenge the business on their priorities and ensure that the highest-value initiatives are being delivered * Possess strong IT and business acumen to identify potential challenges and technicalities * Work closely with the business while also having a strong technical understanding (70/30 or 60/40 split) * Primarily interact with internal stakeholders, with some potential interaction with third-party vendors * Provide advisory and consulting services, acting as a trusted advisor rather than just a 'yes man' * Approve the delivery to ensure the highest potential ROI for the business * Ideal candidate should have experience working at startups and be able to navigate the complexities of a larger organization Experience Level Intermediate Level Pay and Benefits The pay range for this position is $35.00 - $40.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Raleigh,NC. Application Deadline This position will be accepting applications until Jan 15, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.