Manager-Revenue Services/Full Time/Hybrid Troy

Henry Ford Health System
United States, Michigan, Troy
Jan 09, 2025
As a member of the hospital revenue cycle leadership team, manages, coordinates or participates in a wide variety of operational and personnel functions related to Insurance Verification, Self-Pay conversions strategies including but not limited to Medicaid Eligibility Application Services, Inpatient and Outpatient Registration Services, Cash Operations and other related front-end and billing processes. This includes scheduled as well as emergent services for inpatient, outpatient, ambulatory services, hospice and the Emergency Department. The manager will have a comprehensive knowledge of a wide range of revenue cycle processes and systems. Key player in the development and implementation of revenue cycle process improvement as well as reviewing and developing metrics to monitor performance. Participates in quality assessment & continuous quality improvement activities. Performs other responsibilities to ensure an efficient and customer focused operation. This position provides oversight for the development of safety practices, compassionate care, memorable patient experiences and efficiencies, integrating programs to meet patient needs within the hospital. EDUCATION AND EXPERIENCE: Bachelors Degree or five (5) years of experience in supervisory or leadership role required. Five (5) years of revenue cycle experience including but not limited to billing, registration/insurance verification, point of service collection related experience is required. Three (3) years of supervisory/leadership experience is required. Comprehensive knowledge of a wide range of revenue cycle processes. Proficient knowledge of Microsoft Office products, Windows, and the Internet. EPIC experience preferred. Comprehensive knowledge of state and government billing standards as it relates to insurances for but not limited to, Motor Vehicle accidents, Workmen Compensation, Medicaid, Group Health Plans, BCBS and Medicare. Ability to create, analyze and interpret reports and spreadsheets. Must have the ability to independently organize and prioritize responsibilities; problem solve and implement solution-based ideas. Ability to interact with leadership, staff, patients, families, visitors and agencies of various social-economic backgrounds. Coach and mentor staff in a positive manner. Excellent written & verbal communication skills & strong facilitative interpersonal skills. This individual uses dynamic, humanistic, and team-oriented relationship talents to create an environment marked by innovation and continuous improvement. Additional Information Organization: Corporate Services Department: Insurance Verification Shift: Day Job Union Code: Not Applicable