Addiction Services Liaison

Strategic Relationship Management

• Build and maintain relationships with referral sources (e.g., alumni, recovering communities, peer support specialists).
• Manage territory with a patient-centered consultative sales approach.
• Conduct face-to-face and virtual customer meetings, including cold calls.
• Organize and participate in networking events, lunch-and-learns, and educational programs.
• Promote Rogers services at community events, recovery groups (AA, NA), and coalition meetings.
• Provide tours of Rogers facilities and programs.

Knowledge and Communication

• Stay updated on behavioral health programming, diagnoses, and industry trends.
• Communicate the efficacy and outcomes of Rogers' programs effectively.
• Demonstrate strong knowledge of local, regional, and national markets.
• Participate in ongoing training and education.

Reporting and Analytics

• Maintain accurate records in CRM software.
• Complete and analyze monthly operational reports.
• Submit expense reports promptly.
• Monitor market trends and competitor activities to inform strategies.

Collaboration and Integrity

• Meet or exceed referral and community engagement performance metrics.
• Foster a collaborative and respectful work environment.
• Uphold Rogers' core values of Compassion, Excellence, and Accountability.

Additional Responsibilities

• Comply with system policies, including HR, Infection Control, and Patient Safety.
• Support departmental goals and the hospital's mission.
• Participate in hospital committees, performance improvement projects, and training programs.
• Mentor and train staff and interns as directed.
• Exhibit professionalism, punctuality, and organizational skills.

Additional Job Description:

Autonomy and Travel

• Function with a high degree of autonomy.
• Extensive travel required (~80% of the time), including overnight and weekend trips.
• Travel by car and air; ability to be away from home for extended periods.
• Must live in WI, IL, or MN, within 50 miles of an airport.

Communication and Interpersonal Skills

• Strong verbal, written, and auditory communication skills required (reasonable accommodations available).
• Ability to present engaging and efficient information to individuals and groups of varying sizes.
• Exceptional interpersonal skills and emotional intelligence to interact effectively with employees and professional staff.
• Tact, critical thinking, and discretion needed for decision-making, policy implementation, and employee relations.

Schedule and Flexibility

• Flexible work schedule, including evenings and weekends, to meet community and role demands.
• Attend substance use treatment-focused conferences, community events, and presentations, with overnight travel as necessary.

• Bachelor's degree required, preferably majoring in business, communications, psychology, social work, and/or related major.

• Minimum of two (2) years' business development and/or related experience with substance use.

• Experience with strategic planning, new business development, and negotiation.

• Computer proficiency and working knowledge of software programs, including Word and Excel

• Valid driver's license. Must be granted insurable status by the Rogers insurance policy.

• Lived experience valued

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)