Wellness / Event Specialist I

Wellness / Event Specialist I - Lenexa, KS - Monday - Friday 8:00AM-5:00PM

The Event Specialist I, is responsible for planning, coordinating, and executing events for Employer Population Health (EPH) Clients. The key focus is to drive onsite participation and increase planning and quality of wellness and immunization events that meet client needs. Partnering with Sales, Client Engagement Specialist, Onboarding and Implementation and Event team, create and execute comprehensive event management plans that meet client needs.

This position is responsible for client event planning and ensuring events are set up and completed properly.

Pay Range: $58,656+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

* Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
* 15 PTO days first year
* Paid Holidays
* Annual Bonus Opportunity
* 401(k) with matching contributions
* Variable compensation plan (AIP) bonus
* Employee Stock Purchase Plan (ESPP)
* Employee Assistance Program (EAP)
* Blueprint for Wellness
* Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
* Opportunities for career advancement
* Training provided!

• Executes and drives utilization/participation of events for Employer Population Health (EPH) clients.
• Partners with Sales, Onboarding and Implementation, Client Engagement Specialist, and event teams to ensure successful transition of client program launch for execution.
• Ensures detailed event implementation plans are in place, monitors execution for onsite event planning, identifies and proactively addresses gaps to drive quality events.
• Provides clients with training and educational resources to ensure they are fully leveraging the EPH Products/Programs purchased.
• Builds strong client relationships that drive participation through a combination of event planning, issue identification and resolution, clear consistent communication, and timely follow-up.
• Maintains open lines of communication with clients through regular check-ins, status updates and reporting.
• Analyzes program utilization data and recommends opportunities, tools, and collateral to the client to drive program participation.
• Provide guidance to internal support teams and operations teams to best service the customer.
• Monitors dashboard reporting for timely issue resolution and driving utilization. Perform root-cause analysis on trending issues and implement improvements.
• Provides guidance to internal support teams and operations teams to best service the customer.
• Troubleshoots customer issues and direct internal and external resources for resolution. Identifies and escalates issues as appropriate if unable to resolve directly.
• Achieve QMS Bronze Certification within 18-months in role.
• Participate on a minimum of one process improvement effort annually.

QUALIFICATIONS

Required Work Experience:

• 1-3 years customer service or project management experience.
• Familiarity, product knowledge, and experience with Quest Diagnostics' Health and Wellness offerings.

Preferred Work Experience:

• Familiarity, product knowledge, and experience with Quest Diagnostics' Employer offerings.
• Previous experience in client facing work environment.

Physical and Mental Requirements:

• N/A

Knowledge:

• Proficient in Microsoft Office suite and SharePoint.

Skills:

• Excellent interpersonal, influencing, communications, presentation, and partnership skills.
• Strong business acumen combined with demonstrated experience in customer relations and managing projects.

EDUCATION
Bachelor's Degree(Required)

LICENSECERTIFICATIONS
Certified Meeting Planner (CMP)\

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2025-78578

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets