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Healthcare Call Center Representative

TEKsystems
$45,425.00 - $49,375.00 / yr
life insurance, tuition reimbursement, 401(k)
United States, New York, Melville
Jan 07, 2025
IMMEDIATE HEALTHCARE CALL CENTER OPENING OPPORTUNITY TO WORK FOR ONE OF THE LARGEST HEALTHCARE SYSTEMS ON LONG ISLAND FULL TIME OPPORTUNITY WITH ROOM FOR ADVANCEMENT MELVILLE, NY MONDAY - FRIDAY 9AM-5PM $23/HR Benefits: * Medical, Dental, Vision, 401K, Company Life Insurance, Tuition Reimbursement, and additional Voluntary Plans. * Vacation, Sick, and Personal Days. Qualifications: * 2 years of call center experience or medical administration experience * Ability to manage inbound phone calls * Excellent communication skills * Microsoft Office proficient Responsibilities: Patient Services Representative: * Schedule appointments via inbound and outbound calling software for Healthfirst and other initiatives. * Interact with patients in a supportive and caring manner, providing exemplary customer service. * Notify management promptly of any issues in making appointments, such as lack of availability. * Report problems with phone or EPIC systems both in Melville and at the clinic level. * Update patient demographics and pre-register patients in EPIC. * Utilize Cisco Systems and EPIC programs effectively and efficiently. * Use resources provided by Call Center management, such as Clinic Quick Tab, FAQ, and provider enrollment grid, in an effective and efficient manner. * Learn and assimilate new information quickly and adapt to clinic changes. * Ensure all internal customers (co-workers, other departments, supervisors, etc.) receive personalized, prompt attention and strive to address their needs and concerns. * Promote a collegial and supportive work environment by appropriately interacting with colleagues and assisting in training as requested. * Follow management instructions regarding day-to-day procedures, including checking and responding to emails and Amtelco chats. * Maintain full knowledge of company and departmental policies and procedures. * Understand and utilize all departmental resources appropriately (e.g., Quicktab, provider enrollment grid). * Perform other incidental and related duties as required and assigned, and take on unrelated duties in times of emergency. Pay and Benefits The pay range for this position is $45425.00 - $49375.00 Benefits and Perks: Excellent Salary including Medical, Dental, Vision, 401K, Company Life Insurance, Tuition Reimbursement and additional Voluntary Plans. Vacation, Sick and Personal Days. Workplace Type This is a fully onsite position in Melville,NY. Application Deadline This position will be accepting applications until Jan 20, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.