Reimbursement Specialist Patient Accounts (Remote - Call Center Experience Preferred)

We are looking for a Patient Account Reimbursement Specialist to join our Billling & Collections team. This position is responsible for taking inbound calls from patients, providers and other internal customers to resolve billing related inquiries. This is a full-time remote position Monday - Friday 9:30am to 6pm MST after training.

Responsibilities

• Primary job function is taking inbound calls from patients to resolve billing related inquiries.
• Works aged patient accounts, researches and reconciles credit balance accounts and processes adjustments as needed.
• Interacts with patients, clinicians, insurers, Reimbursement Supervisor and Billing management to ensure timely processing of workload.
• Reviews patient's insurance coverage for genetic testing.
• Document activities appropriately in process notes.
• Participates in the Quality Assurance plan.
• Complies with applicable CLIA and HIPAA regulations.

Qualifications

• High School Diploma or GED required
• 1-year customer service/call center experience preferred
• 1-year of experience working in medical billing, health insurance or collections with demonstrated results preferred.
• Insurance billing experience is preferred.
• Bilingual English/Spanish preferred.
• Good problem solving and decision-making skills.
• Excellent customer service and phone skills.
• Excellent time management, organizational, communication, multitasking and teamwork skills.
• Working knowledge of ICD-10, CPT and HCPCS coding (preferred but not required).
• Ability to successfully navigate between multiple systems throughout the course of the work-day. This includes but is not limited to billing software, written Standard Operating Procedures and payment portals.

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