Senior Manager, Experience Design

EA's Fan Growth organization elevates the experiences customers get from our entertainment and maximizes their fun. We're inspired by the experiences our fans have with EA. We value people who bring new perspectives to make Fan Growth a great place to be and be from. We celebrate diversity and inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people who will show up excited to work and ready for fun.

Your team, composed of, Experience Designers and Design Technologists, aspires to create seamless, experiences for players and employees. We document end-to-end player journeys, identify unmet needs and challenges, and prioritize and advocate for the most impactful opportunities. Then we create a cohesive ecosystem of well-designed, user-friendly services, products, and applications. From problem discovery to delivery, we put people at the center of everything we do. You will report to the Director of Experience Design, and promote essential strategic programs to create impact at scale. You will have the option to be hybrid or remote based in Austin, TX or remote in Atlanta, Georgia.

Responsibilities:

• Create an inclusive, diverse, supportive, and thriving work environment and team culture.

• Coach the Experience Design team to achieve high-quality work on time and on budget, using essential skills like collaboration, communication, facilitation, and leadership, and the design process end-to-end.

• Prioritize resources for projects such that it aligns with our needs and growth goals for individuals.

• Partner with teams around EA to promote and incorporate user-centered design methods, translate conceptual ideas into design solutions, and establish user experience standards.

• Direct and provide technical expertise to your team to produce high-quality artifacts like requirements gathering, workflows, prototypes, and executive presentations and management of the internal design system.

• Shape team processes to ensure designers are leading us on how best to identify and support player needs.

• Justify expenditures for products and tools and manage tool allocations and acquisition.

Qualifications:

• 10+ years of experience in design with experience managing people.

• Experience managing design systems and using the tools Figma, Storybook

• Create Business Cases, User Stories, Workflow Diagrams, Process Maps, and System Testing.

• Phenomenal ability to design for user needs by incorporating research, strategy, and analytics.

• Know how to coach and inspire teams.

• Excellent storytelling ability using both visual and verbal tools.