Client Services Specialist

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-tobe-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

Join Our Dynamic Client Services Team!

Are you ready to be the go-to person for exhibitors, sponsors, and colleagues while helping bring world-class events to life? As a Client Services team member, you'll be at the heart of our mission to deliver exceptional experiences. From assisting customers with booth guidelines and registration to collaborating on new ideas that elevate communication and service, every day brings new challenges and opportunities to shine. You'll also get to see your hard work pay off at events both in the office and onsite!

What You'll Do

• Be a superstar responder by answering customer calls, emails, voicemails, and chats within 24 business hours.

• Get creative and proactive! Help craft exhibitor service kits, refine event websites for ease of use, and collaborate on cool new processes to delight customers.

• Solve puzzles daily: diagnose concerns, find solutions, and make things happen across various platforms.

• Be a connector, coordinating schedules and sharing vital deadlines with exhibitors and operations teams.

• Travel the world (or at least to some amazing events)-10-15% of the time-to help onsite as a floor manager, info desk lead, or operations guru.

• Dive into vendor partnerships, contribute ideas, and manage exhibitor service kits to ensure all guidelines and safety regulations are crystal clear.

• A solid foundation: You've earned an associate degree or have relevant experience in the field.

• Experience in the action zone: At least 2 years of customer service, event coordination, or managing exhibitors means you're no stranger to fast-paced environments and multitasking.

• Tech-savvy skills: You're confident navigating systems, platforms, and tools to get the job done.

• Master communicator: You have a way with words, whether it's email, phone, chat, or face-to-face-your communication is clear, professional, and engaging.

• A team player's mindset: You're comfortable juggling tasks, working with multiple platforms, and solving problems while keeping customers happy.

• If you've got the experience, skills, and passion to bring creative solutions and positive energy to our team, this role is made for you!

• The salary for the position is between $48,000 - $50,000

• This posting will expire on 31/12

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.