Digital Game Tech Supervisor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Digital Game Tech Supervisor, you'll take charge of the day-to-day technical support operations that keep our digital game studios running smoothly. You'll lead a team of technicians, providing hands-on guidance and support while ensuring systems stay online, efficient, and compliant. Your focus will be on troubleshooting, streamlining workflows, mentoring team members, and being the go-to expert when issues arise-all while maintaining the highest standards of technical support and service delivery.

THE DAY-TO-DAY:

• Lead hiring, training, scheduling, and performance reviews for the tech support team.

• Coach and mentor technicians to build skills and improve team performance.

• Manage daily support requests, assign tasks, and ensure quick issue resolution.

• Handle complex technical problems and troubleshoot studio equipment, A/V systems, and networks.

• Monitor live streams and CDNs to quickly fix issues and reduce downtime.

• Communicate technical issues and solutions clearly and follow troubleshooting steps when engaging with partners or suppliers.

THE IDEAL CANDIDATE:

• High School Diploma, GED, or equivalent.

• Minimum 2 years of experience in tech support, A/V systems, or network communications.

• At least 1 year of proven leadership or supervisory experience in a technical support or operations environment.

• Strong troubleshooting skills and ability to remain calm under pressure in live production environments.

• Must have or be able to maintain a valid NV Gaming license.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free Parking.

• Health & Income Protection benefits (for eligible employees).

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12420

Are you ready to JOIN THE SHOW? Apply today!