ServiceNow Architect - Remote

Role Snapshot

Our ServiceNow Architect is a key member of the ServiceNow implementation project team and is responsible for the overall design of the application and mapping business requirements from the project team to systems/ technical requirements. Our Architect will also be required to lead multiple engagements across our organization. As a ServiceNow Architect you will be responsible for the installation, configuration, development, workflow design, monitoring, and upgrading of assigned software products. ServiceNow Architect identifies, troubleshoot, and resolves problems and communicates with end users and partners in our organization. Our ideal candidate must be self-motivated with a proven track record in ITSM and Non-ITSM (HRSD, SPM, ITOM, SecOps and GRC) technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast-moving environment.

Salary Range

$125,000 ~ $150,000

The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, experience and may fall outside the posted range.

How do I know this opportunity is right for me? If you:

• Want to create requirements definitions and technical specifications documentation to lead plan, coordinate & implement application solutions from conceptual design to implementation and support.
• Like to deliver a positive and thoughtful end user experience through interactions, defect resolution, requirements gathering, and implementations.
• Can work in an agile environment.
• Want to gain experience working in a highly compliant and secure environment.
• Work on multiple projects at a time for different stakeholders.
• Mentor and train others internal and external on our ServiceNow platform.
• Can solve complex problems by delivering user-centric change using industry best practices.
• Like to work collaboratively in a team, sharing knowledge, receiving feedback, and designing solutions.
• Share best practices and be consultative throughout the design of projects.
• Produce a detailed functional design documents to match customer requirements.
• Maintain current ServiceNow knowledge through self-study and the utilization of training.

What will I gain from this role?

• Experience working in a collaborative agile environment to help drive high priority work.
• Ability to work on entire ServiceNow platform and have a deep understanding of end-to-end operations.
• Knowledge and experience working with APIs using SOAP or REST.
• Experience using scripting tools and ServiceNow functionality that automate routine tasks being done in ServiceNow.
• Experience working with ServiceNow Scoped Applications.
• Working in an environment that utilizes the complete Software Development Life Cycle delivering change in ServiceNow that is highly utilized or across the enterprise.
• Experience working in an environment that serves our Nation's military, veterans, Guard and Reserves and Medicare beneficiaries.
• Working in a continuous performance feedback environment.

Minimum Qualifications

• US. citizenship is required for this position due to Department of Defense restrictions.
• Bachelor's Degree in related field or equivalent post high school and/or related work experience.
• 5 or more years of ServiceNow development experience.

Preferred Qualifications

• 8 or more years working in the ServiceNow platform as a developer, administrator, business analyst, or architect.
• 5 or more years working with access controls, Workflow editor, business rules, client scripts, UI Policies, UI actions, transform maps, and script includes.
• 5 or more years of experience with a diverse tech stack i.e.: JavaScript, Jelly, SQL, ITIL, HTML, XML.
• ServiceNow Certifications such as: System Administrator Certification, Certified Implementation Specialist - (CIS-Risk and Compliance, CIS - IT Service Management, ect.), Certified Application Developer - CAD, CSA, CTA.
• Deep expertise in Client GRC modules, including Policy & Compliance and Exceptions Management.
• Strong understanding of IT Governance, Risk Management, and Compliance frameworks such as COBIT, NIST, and ISO 27001.
• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities.
• Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities Should have participated in, and be familiar with project methodologies.

Remote Work Requirements

• High speed cable or fiber internet
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net)
• Please review Remote Worker FAQs for additional information

Work Location

We offer remote work in the following approved states:
Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, South Carolina, South Dakota, Texas, Virginia, Wisconsin

This position will have some quarterly travel to our Madison, WI headquarters, onsite work will be tailored for team cohesion, strategy, planning and collaboration.

Benefits

• Remote and hybrid work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
• Employee Resource Groups
• Professional and Leadership Development Programs
• Review additional benefits: (https://www.wpshealthsolutions.com/careers/fulltime_benefits.shtml)

Who We Are

WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS Health Solutions has been making health care easier for the people we serve for more than 75 years. Proud to be military and veteran ready.

Culture Drives Our Success

WPS' Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive and empowering employee experience. We recognize the benefits of Diversity, Equity, and Inclusion as an investment in our workforce-both current and future-to effectively seek, leverage, and include diverse perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition

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