Program Manager

Ampcus, Inc
United States, California, Oakland
Dec 24, 2024
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Program Manager Location(s): Oakland, CA Position Summary: We are seeking a highly motivated and capable full time Career Program Manager for our Customer Resiliency team, which manages a portfolio of customer-facing programs. The Career Program Manager will provide administrative support to the team on various program tasks. Top Things Looking For: Attention to detail Collaborative attitude Willingness to learn and help the team Responsibilities: Respond to customer inquiries for Customer Resiliency programs. Prepare reports and produce data for internal and external partners. Collect and review program documents for accuracy, identifying any discrepancies, and communicating to the team any findings. Oversee exceptions or escalations that arise daily. Communicate clearly with customers who have questions with a focus on collaborative problem solving and maintaining positive interactions. Track and follow up on inquiries and escalations. Build collaborative relationships with internal and external partners. Assist in improving current processes and building formal processes. Qualifications: Strong project and time management skills. Exceptional attention to detail. This is essential to job success. Basic to medium Excel proficiency. Ability to perform some repetitive tasks with accuracy and efficiency on a regular basis. Excellent interpersonal and communication skills including the ability to clearly articulate technical details. Technical background not required, but a willingness to learn. Strong critical thinking and problem solving skills including the ability to apply technical standards to customer inquiries. Ability to retain and build on program knowledge and insights. Willingness to learn new programs and platforms. A positive and collaborative attitude. Desired Qualifications: Experience in customer service or customer escalations or a demonstrated commitment to customers. Curiosity and enthusiasm about the services being offered to customers through these programs. Demonstrated ability to manage processes and keep track of multiple moving pieces at once. A desire to learn something new, take ownership, and make the program better for client and customers. Knowledge in Tableau or Microsoft Power BI. Bachelor's degree or equivalent. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.