HR Service Center Specialist

WPS Health Solutions
dental insurance, paid time off, 401(k), remote work
United States, Wisconsin, Madison
Jan 10, 2025
Description Role Snapshot Our HR Service Center Specialist is part of a centralized HR team of operational subject matter experts supporting the focus areas within the Human Resources and WPS employees. In addition, this shared services team acts as the point of contact for HR related inquiries from employees and leaders within the organization. This role provides the opportunity to own support, tracking, and other HR operational tasks while driving process improvements. This role ensures data integrity, and building documentation and resources to support knowledge sharing and collaboration. Hourly Pay rate $20.00 to $23.00 / hour Work Location Wisconsin Remote - Onsite work will be tailored for team cohesion, strategy, planning and collaboration. Our office location: WPS Corporate Center Building - 1717 W. Broadway in Madison, WI. Operational Tasks Review and conduct data entry procedures (i.e., direct data entry or creation of file uploads) to facilitate input of employment information into the Human Capital Management (HCM) system. Partner to validate accuracy of employee data and employment transactions prior to loading into our HR systems. Coordinate interview scheduling between candidates and hiring managers. Support employee onboarding activities to include initiation and monitoring of background screenings, creation of hire records in the HCM, and processing of E-Verify authorizations. Act as an HR operational process SME providing guidance and training to HR colleagues and organizational leadership to drive efficiency and knowledge sharing. HR Inquiries Monitor and address general inquiries and information requests from external vendors, active and former employees, and cross functional departments received through shared Outlook accounts and ServiceNow. Assess and escalate complex inquiries and informational requests requiring subject matter expertise found in other HR focus areas or cross functional departments. Process Efficiency and Effectiveness Proactively and continuously assess existing HR procedures across the HR function, along with assigned tasks, to recognize opportunities to drive efficiency and implement automation. Assist in the identification, development and maintenance of HR operational process documentation, knowledge sharing resources, and education efforts. Participate as an operational subject matter expert in cross team projects to evaluate and transform existing HR practices or brainstorm and launch new procedures. How do I know this opportunity is right for me? If you: Are early in your career in HR and want exposure to the foundational operations which are at the heart of an HR department. Looking to be part of a collaborative team focused on expanding the support model for both our HR colleagues and the employees. Want to work in an environment where you can be an active member in identifying opportunities to improve efficiency within the HR function and enhance our employees' experience as they onboard and grow throughout their career. Are creative, have excellent communication skills, and are good at problem-solving. Love working with employees and helping others. Minimum Qualifications High School Diploma or equivalency. 1 or more years human resource coordinator or other related work experience. Basic understanding of human resources policies and procedures. Excellent verbal and written communications skills. Drive and passion around innovation and creative problem-solving. Preferred Qualifications Bachelor's degree or equivalent post high school and/or related work experience. Previous experience within an HR Shared Services/Call Center environment. Prior exposure to UKG Pro, ServiceNow, or similar platforms. Remote Work Requirements High speed cable or fiber internet Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net) Please review Remote Worker FAQs for additional information Benefits Remote and hybrid work options available Performance bonus and/or merit increase opportunities 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately) Competitive paid time off Health insurance, dental insurance, and telehealth services start DAY 1 Employee Resource Groups Professional and Leadership Development Programs Review additional benefits: (https://www.wpshealthsolutions.com/careers/fulltime_benefits.shtml) Who We Are WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS Health Solutions has been making health care easier for the people we serve for more than 75 years. Proud to be military and veteran ready. Culture Drives Our Success WPS' Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive and empowering employee experience. We recognize the benefits of Diversity, Equity, and Inclusion as an investment in our workforce-both current and future-to effectively seek, leverage, and include diverse perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities. We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition Sign up for Job Alerts FOLLOW US! Instagram LinkedIn Facebook WPS Health Blog Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)