Operations Manager

RENEWAL BY ANDERSEN SUMMARY

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

Renewal by Andersen has an immediate need for an Operations Manager for our Pittsburgh market. As an Operations Manager you will manage the post -sale operations within a small to mid-size CORO market to assure delivery of outstanding service and quality throughout all phases of the process.

Responsibilities:

• Manage processes that support sales order entry to ensure accuracy of order entry and perform quality verification steps to minimize quality issues.
• Development and implementation of lean processes within operations to insure continuous improvement. Support new and developing operations in establishing best "back of the house processes.
• Manages the installation and service processes within the branch to assure that installation standards are consistently upheld, while delivering high level of HOS. Manages installation, tech and service capacity to assure levels are sufficient to meet branch demands and allow for growth.
• Manage technical measures, maximizing efficiency, focus on reduction of remakes, and increased first time through.
• Responsible for supply chain functions within the branch including shipping, receiving and purchasing. Including utilization of corporate purchased programs and utilization of individual vendors when necessary to quality and cost containment.
• Participate as a part of the branch leadership team in achieving annual operating goals and general leadership of the branch.
• Manage the accounts receivable and payable functions to ensure payables are processed in a timely manner, manage subcontractor payments, proper close-out of jobs and manual check requests.
• Responsible for leading branch functions to support compliance and safety to include; permitting, environmental reporting, and safety program.
• Direction and responsible for installation supervisor, retail service representatives, service representatives, scheduling, and warehouse.

Qualifications:

• Four-year degree or an equivalent combination of education and experience
• 3 to 5 years of proven management experience.
• Basic knowledge of operation processes/IT systems.
• Basic understanding of installation processes and requirements.
• Basic Lean process skills.
• Basic Financial knowledge
• Strong problem solving and customer resolution skills.

CULTURE AND BENEFITS (include with all job postings)

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowner's love the most. It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, dental, prescription, vision coverage
• Tax-advantaged accounts for healthcare expenses.
• Life Insurance
• Paid Time Off, Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Dependent Care Flexible Spending Account
• Career Growth Planning & Nationwide Career Opportunities

At this time, we are not offering visa sponsorship for this position. Should you independently secure work authorization, please consider applying to this position.

In 2024 Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.