New

Phoenix- Alarm Installer- New Customer Install

TEKsystems
$19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Dec 24, 2024
Description Qualifications: The reality today is that they will take anyone with a positive attitude, solid work ethic, and willingness to train with an experienced technician. Candidates with hands-on experience providing customer service, or experience with manual labor outside are preferred. Day-to-day duties: They will receive training on and be doing the following: 1. Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers. 2. Installing window breaks, door units, smoke detectors. 3. Troubleshooting signal issues to ensure the alarm functions properly if needed. 4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels. 5. Test and verify signals for equipment 6. Train the customer on the usage of equipment and answer all questions, ensuring that they have no additional need (equipment, etc.). 7. Completing necessary customer paperwork for each job. 8. Cost ALL PART utilize for each job installed, PRIOR to closing out the job with the dispatch center. 9. Maintaining accurate truck inventory of ADT products. 10. Provide top-quality customer service. 11. Achieve 90% Goal Attainment for completed installations and zero "go-backs". Skills customer experience, construction, landscaper Top Skills Details customer experience, construction, landscaper Additional Skills & Qualifications: They will need to be extremely customer-service oriented, exhibiting professionalism at all times in customer homes. They need to be on time consistently. Must have Great Communication skills. This is very important along with being reliabile and possessing an adaptive personality. This person should have stellar interpersonal skills, along with the ability to think quickly on their feet, read non-verbal cues from the home's resident, and have a solution-oriented, customer- centric attitude. The last thing a customer wants to hear is, "I'm not familiar with this system or I do not know how to work on this." It's important to give the customer confidence that their issue will be resolved. Tools Needed/PPE Gear: 6-foot ladder (they can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, hand sheetrock saw. (This may take them some time to build up, but they need to understand the expectation) Their Own Vehicle: FAQ: What radius are they traveling too? They are going to try and keep them within a zip code or 2 of where they live FAQ: Is there mileage etc.? ADT will only reimburse for mileage in the rare occasion that they must go over 40 miles from location to another Mask - since they will be going to customer homes, they should always have a clean face covering available at all times. Recruiting FAQs: FAQ: Is there weekend work? Yes, the schedule is Tuesday through Saturday FAQ: How long is training? Depends on quickly the person picks up on the skill and when they get their license in. Typically, it's between 4-5 weeks radio training should be less time because it is a highly repeatable function on the same equipment FAQ: Do they get to expense a ladder/tools? They do NOT get to expense the equipment/they have to provide their own ladder and tools and a Little Giant is highly suggested because they fit in a smaller car. They do not have to have their tools day one Experience Level Expert Level Pay and Benefits The pay range for this position is $19.00 - $19.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position will be accepting applications until Dec 27, 2024. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.