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POSITION SUMMARY: Works with individuals served by BMC's Community Behavioral Health Center (CBHC) to provide case management and health system navigation to improve coordination and outcomes. This role functions as part of a multidisciplinary team and provides direct communication to individuals receiving services to collaborate on treatment goals and provide updates on progress toward meeting these goals. Acts as a liaison to community provider agencies and other key stakeholders and assists in advocating for client needs including by making referrals for necessary services and supports. ESSENTIAL RESPONSIBILITIES / DUTIES: Responsible for working with patients:
Helps schedule and follow up with appointments through phone call reminders, planning for transportation, etc. Coordinates with existing providers to facilitate communication and transition planning Works with community-based organizations on behalf of individuals, and helps complete applications for community services. Helps to problem solve issues that interfere with obtaining care.
Performs a variety of follow-up duties such as:
Maintains positive relationships with collaborating and consulting health care providers and community agencies. Assists team in making referrals and supporting individuals with follow through. Coordinates clinical patient services such as interpreter services, etc.
Performs administrative tasks to include
Recordkeeping, including filing encounter notes in the EMR. Collects and manages clinical data in standardized format. Works cooperatively with other team members. Provides and receives constructive feedback from team members. Contributes to the development of new ideas that impact the program. Maintains patient confidentiality.
Meets hospital-wide standards in the following areas:
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. Utilizes hospital's values as the basis for decision-making and to facilitate the division's hospital mission. Follows established hospital infection control and safety procedures
Performs other duties as assigned or as necessary. Must adhere to all of BMC's RESPECT behavioral standards. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION:
High School Diploma required. Bachelor's Degree preferred. (*An equivalent combination of education and experience, which provides proficiency in the areas of responsibility, may be substituted for the college degree).
EXPERIENCE:
Bachelor's Degree: Experience in health care preferred Associate's Degree - Requires one year of relevant experience High School - Requires two years of relevant experience
KNOWLEDGE AND SKILLS:
Ability to work in a multi-cultural, diverse, decentralized environment, as a member of a health care team and comfortable working with individuals from multi-cultural backgrounds. Strong communication (oral and written), interpersonal, organizational, and record keeping skills. Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served (especially Spanish, Portuguese Creole or Haitian Creole) preferred Ability to handle multiple tasks and responsibilities at the same time effectively. Knowledge of software applications such as Microsoft Excel and Word Ability to interpret and record data and understand basic medical terminology.
Equal Opportunity Employer/Disabled/Veterans
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Boston Medical Center
Dec 23, 2024