Business Intelligence Analyst

Job Summary

#1 "This Job Matters"

This position is responsible for supporting the performance of specific vendors providing Finance and Accounting Services (F&A) to the Saint-Gobain North America (SGNA) Shared Service organization, including contract administration, financial analysis, and vendor performance. The incumbent shall coordinate the reporting on operational aspects of the sourcing agreement across the F&A vendor portfolio and assist the Performance Management team in managing the relationships with the F&A vendors (Service Providers). This role is expected to collaborate with the entire shared service team, including in-house shared service staff and the outsourced team (collectively referred to as Shared Service Team or "SST").

Responsibilities include:

• Performance Management
• Financial Management
• Measure Contract Performance

PERFORMANCE MANAGEMENT

• Develop and maintain Power BI dashboards and reports to track and visualize Service Provider compliance with critical service levels (CSLs) and key performance indicators (KPIs).
• Validate and analyze performance data, ensuring accuracy in reporting and insights.
• Identify and report on potential value leakage or service level credits through advanced data analytics.
• Collaborate with stakeholders to implement and monitor service level agreements and milestone achievements.
• Provide executive-level briefings using dynamic and interactive Power BI visualizations.
• Support the refinement and enhancement of contractual service level metrics using Power BI tools and data models.
• Contribute to contract solicitation and renewal processes by providing data-driven insights in collaboration with Performance Management, Process Owners, Procurement, and Legal.
• Enhance and maintain vendor management tools by integrating advanced analytics, vendor tracking, and performance management capabilities within Power BI.

MEASURE CONTRACT PERFORMANCE

• Monitor Service Provider compliance with contractual deliverables and obligations.
• Review and submit Change Request Forms for any Service Provider, as well as review and coordinate all Change Proposals.
• Log, review, and track status of contract related issues; resolve and escalate as needed.
• Schedule and coordinate Internal and External Contract Reviews, and develop, document and track Improvement Action Plans
• Determine if a Contract change is required in the development of the vendor's Performance Improvement Plan for the Continuous Improvement Process
• Develop, prepare and manage Balanced Scorecards for Service Providers
• Maintain vendor governance calendar
• Review and coordinate approval of contractual deliverables
• Answer contract related questions, work with the Saint-Gobain Legal team to provide contract interpretation, and serve as escalation point for contract related issues
• Provide training on contract and related processes

FINANCIAL MANAGEMENT

• Review, validate and approve vendor invoices based on Service Delivery Inputs, as well as the exceptions, trends, variances, and associated contract triggers.
• Update Financial Model with any Change Requests or Financial/ Performance Variances, and analyze the impacts or changes to the Business Case
• Track actual spend to budgets and manage internal cost allocations
• Confirm the calculations for Service Level Credits reported by the vendor
• Process appropriation requests for capital and expense management
• Provide estimated volumes by process in collaboration with process owners
• Preparation of annual budgets and semi-annual cost forecasts
• Perform ad hoc financial analysis and reviews as required from time to time.

"You Matter to Us"

What are our perks?

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:

• Excellent healthcare options: Medical, vision, prescription & dental
• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
• Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
• Tuition Reimbursement: Continuing education for every season of your career
• Pet Insurance options: Insurance plan & prescription discount program for your furry friends
• Employee Recognition Programs
• PerkSpot: Our exclusive one-stop online discount marketplace
• LiveWell: Rewarding you for living a healthy lifestyle

"Your Skills Matter"

What do you bring?

• Bachelor's degree in Business Analytics, Data Science, Information Systems, or a related field. Relevant certifications in Power BI, Tableau, or data analytics are a plus.
• 3-5 years of experience in data analysis, business intelligence, or analytics-focused roles. Experience working in shared services or with outsourced service providers is a plus.
• Proficiency in developing and managing dashboards and reports using Power BI. Strong experience with DAX, Power Query, and data modeling.
• Experience with integrated ERP and financial reporting systems. Familiarity with SAP or QAD is a plus.
• Strong analytical and problem-solving skills with a focus on data integrity and actionable insights.
• Practical knowledge of internal controls and compliance reporting is a plus.
• Advanced proficiency with Microsoft Office tools including Excel, PowerPoint, and SQL for data manipulation and visualization.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.