Service Desk Technician - Bilingual

TEKsystems
$20.00 - $27.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kansas, Lenexa
Dec 22, 2024
Potential candidates must reside in the Kansas City metro area Seeking Bilingual candidates (English / Spanish) Top Skills - Must Haves * IT Help desk * Troubleshooting and Support * Customer service * Windows 10 * Office 365 Top Skills' Details Bilingual - English and Spanish - Good Speaking and Written Communication Skills 1-2 years' experience working IT support requests Active Directory, Windows 10/11, M365, MDM Strong Customer Service Skills Description Responsibilities: TEKsystems is seeking an Service Desk Technician for its client based in Lenexa, KS. This individual will be responsible for the following duties: Field incoming support requests (phone and tickets) Perform Tier 1 support and troubleshooting in test and production environments including onsite and remote support Direct support requests to appropriate escalation destinations, ensuring sufficient documentation exists while meeting defined SLA for initial ticket response Provide support for Microsoft Office, Mobile Devices, Printers, Windows Operating Systems, business applications, and low to mid-level technical issues leveraging multiple teams for ticket escalation and knowledge transfer when necessary Document issues and solutions thoroughly, including steps to recreate and resolve, producing knowledge articles are required Anticipate, identify and escalate issues/risks affecting self, the team, the department, or the company Communicate in a timely and effective manner, keeping the team informed of status and progress Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies Look for and suggest improvements in efficiencies to reduce costs and be responsible and accountable as an employee owner 8-10 calls per week in Spanish 100% On Site Must be available between 7am-6pm and occasional Saturdays (on-call) Skills* Help desk, Support, Customer service, Windows 10, Office 365, Microsoft Suite, Troubleshooting, Operating System Software, Android, Mac, active directory Additional Skills & Qualifications Basic Requirements: Minimum 2-3 years experience working support requests. Must be Bilingual (English and Spanish) Work authorization Intermediate understanding of Microsoft Office and Windows operating systems Intermediate understanding of common networking protocols and equipment Ability to produce written Knowledge Articles Basic understanding of server/client relationship Basic administration of Active Directory Intermediate hardware and software troubleshooting ability Intermediate experience supporting and configuring mobile devices Ability to multitask Basic understanding of technical management platforms, i.e. Mitel, Solar Winds, Cisco Meraki Dashboard Understanding of PowerShell as a tool Ability to provide after-hours support on a rotating schedule Oral and written communication skills Ability to work in team environment Ability to learn new job skills by engaging in the technical aspects of the job and applying new skills as they are taught Customer service skills Critical thinking and problem-solving skills Preferred Requirements CompTia A+ preferred Local to the Kansas City Metro Area Pay and Benefits The pay range for this position is $20.00 - $27.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Lenexa,KS. Application Deadline This position will be accepting applications until Jan 5, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.