Undergraduate Intern Summer 2025 - IT Desktop

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport's growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Intern with the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and crafting opportunities for ALL to participate. Don't know tennis? Don't worry, you can still find yourself in the game!

This is an 8-week program from June 10th through August 13th.

Hybrid schedule: Must be capable to work on-site 2-3 days per week at the National Tennis Center - Queens, NY.

The IT Support Intern will play a key role in assisting USTA staff, seasonal staff, consultants, and temporary staff at the National Tennis Center, ensuring smooth day-to-day operations by troubleshooting and resolving complex computer software, hardware, and peripheral issues. This position also involves preparing IT equipment (laptops, desktops, printers) for use during the US Open and providing technical support to ensure seamless event execution.

Provide daily technical support for desktops, laptops, printers, and other hardware and software to USTA staff and clients.
• Troubleshoot and resolve computer software, system, and hardware issues escalated from the Help Desk, conducting onsite user consultations and technical analysis to identify and implement solutions.
• Prepare IT equipment for use during the US Open, ensuring all devices are configured and ready for event use.
• Support software applications and productivity tools, helping end users maximize the effectiveness of their systems.
• Collaborate with staff to identify potential system improvements and resolve technical challenges in a fast-paced environment.
• Assist in maintaining and organizing the inventory of IT equipment, ensuring timely availability of devices for events and daily operations.
• Provide excellent customer service, ensuring clients receive clear and concise technical guidance.

• Strong knowledge of computer systems, hardware, operating systems (including Windows 10 and Mac OS), and software.
• Familiarity with networking principles and basic troubleshooting techniques is a plus.
• Proficiency in Google Workspace (G-Suite), Chrome OS, and Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to quickly evaluate and resolve technical issues, providing timely and effective solutions.
• Strong problem-solving skills, with the ability to think critically and work under pressure.
• Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work in a high-profile, fast-paced environment, especially during large events like the US Open.

Preferred Skills:

• Previous experience with IT support, particularly in an event or high-demand setting.
• Familiarity with IT equipment preparation, system configurations, and troubleshooting in large-scale environments.
• Experience with end-user training or user support.

As an intern, you will fully immerse into the USTA culture and be a true part of the team! During the program you will have the opportunity to network with Senior Leadership- including the CEO- as well as be mentored by current staff. Additionally, you can look forward to:

• Weekly professional development workshops.
• Participation in a group project which will be presented to staff at the end of the program.
• Opportunity to have your resume reviewed by one of our recruiters.
• Ability to participate in company activities, including our 7 Business Resource Groups.
• And more!

We strongly encourage you to apply if you're interested; all unique backgrounds and experiences welcome!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.