Director Strategy Analytics & Operational Execution

Altice USA
United States, New York, Long Island City
Dec 21, 2024
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary This is your opportunity to lead and drive results as part of a highly visible, fast paced, and exciting team. As the Director of Strategic Analytics and Operation Execution, you will play a pivotal role in shaping and enhancing the Altice customer journey. Your expertise in identifying opportunities for improvement, collaborating with cross-functional teams, and driving impactful initiatives will directly impact our customer loyalty and business success. Responsibilities Leadership Updates:Provide regular Strategic Financial and Operational updates to the leadership team and present findings, insights, and recommendations in a clear and concise manner. Strategic Planning: Develop a comprehensive base management strategy that aligns with the company's goals and values. Create a roadmap for enhancing processes, systems, and interactions to drive performance and customer satisfaction. Identify Opportunities:Collaborate across CX, product, sales, retention, care, and field services teams to analyze operational data, product sales, tool performance, and market trends to identify areas for enhancing business practices. Base Management Business Reporting: Lead the business reporting function, tracking key metrics and initiatives through automated dashboards and self-serve tools, such as Tableau. Strategic Operational Budget and Forecasting: Partner with Finance and Operational Teams to develop Annual and Monthly Forecast and Budget targets.Including Strategic Long-Range Planning and Ongoing Performance Tracking to Targets. Measurement and Analysis:Establish and help maintain KPIs and metrics to measure the effectiveness of improvement initiatives. Regularly analyze and evaluate performance data to track progress and make data-driven adjustments as needed. Lead data-driven decision-making by analyzing large datasets, generating reports, and providing actionable (Financial and Operational) insights across various departments. Advanced Analytics: Provide operational insights by leveraging data visualization, machine learning, and advanced analytics techniques to solve business challenges and drive continuous improvement. Project Leadership and Change Implementation: Lead and support complex data and operational projects, ensuring the integrity and quality of data analysis and operational execution. Drive the implementation of improvement initiatives across departments. Oversee project timelines and deliverables to ensure efficient execution and alignment with business goals. Cross-Functional Collaboration. Build strong relationships to drive collaborative efforts toward improving the end-to-end operational and customer experience. Qualifications Bachelor's degree in business, Economics, Finance, or a related field; Master's degree preferred. 10+ years in customer experience, process improvement, or related roles within the telecommunications or similar industries. Strong understanding of MSO operations, including sales, customer care, and field services processes. Experience leading cross-functional teams and driving projects to successful completion. Experience with corporate Forecasting and Budgeting cycles. Experience with Call Center Sales and Base Management Operations. Exceptional analytical and problem-solving skills, with the ability to translate data into actionable insights. Excellent communication and interpersonal skills to collaborate effectively with stakeholders at all levels. Strong leadership qualities with the ability to motivate and inspire teams toward a shared vision. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details. This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $155,509.00-$255,479.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.