Front Office Supervisor

It may sound cliche, but it is true. A career taking care of cancer patients is a calling for most all of us. It's much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role, each Compass team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. If this sounds like you, please reach out to us. We can't wait to hear your story.

We are looking for a Front Office Supervisor to lead our administrative team at our Vancouver Cancer Clinic. This team is crucial in setting the tone of "Excellence in Patient Care" for our patients, an experience that our community has come to expect. This individual must be adept in creating an effective team and managing multiple priorities in a busy medical setting. The ideal candidate will also have experience in a supervisory capacity that includes staff planning and management, change management, and performance counseling. Medical office experience is crucial, and oncology experience is a plus.

Employment Type: Full-Time, 40 Hours M-F

Location: Vancouver Cancer Clinic (Vancouver, WA)

Salary Range: $61,131 - $88,329

**Final offer amounts are determined by a review of the candidate's applicable experience and qualifications, as well as, internal employee equity considerations.

Job Scope: Responsible for the coordination and operation of the Front Office functions. Acts as liaison with physicians, patients, and other office staff.

Responsible for the coordination and operation of the Front Office functions at the clinic. Responsible for assisting in the development of and administration of office policies and procedures. Supervises and coordinates front office staff activities and responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Essential Duties & Responsibilities:

• Oversees all front office functions.
• Supervises the daily activities or front office staff in addition to developing and attaining performance goals and objectives.
• Evaluates performance and recommends merit increases, promotions, and disciplinary actions.
• Provides assistance and coverage for front office functions as required.
• Responsible for the onboarding and training of staff with regard sessions with staff regarding coding, accurate charge entry, and other front office functions.
• Acts as liaison between physicians, administration, and business departments.
• Coordinates office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments.
• Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
• Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information.
• Maintains knowledge of current healthcare and billing trends and practices.

Education: High school diploma or equivalent.

Experience/Training:

• Minimum (5) years of medical office experience.
• Minimum of (1) year of supervisory experience.
• Knowledge and experience in other Office Management duties such as staffing, safety, collections, etc. strongly preferred.

Specialized Knowledge/Skills:

• Must have excellent communication skills.
• Excellent organizational skills.
• Strong ability to multi-task.
• Excellent time management skills.
• Must have strong interpersonal skills to be able to interact with multiple people on many different levels.
• Must have a high level of attention to detail.
• Must be able to work in a fast-paced environment.
• Impeccable Customer Service focus.

More About the Company
Compass Oncology team brings together leading cancer experts in the fields of surgical, medical and radiation oncology, and palliative care to provide the most comprehensive cancer care possible and an even more cohesive patient experience. In addition, the majority of our physicians specialize in particular cancer types, bringing a heightened level of expertise to our patients. If you are a dedicated, team-oriented, patient-centered individual looking for an opportunity where you are proud of what you do, work hard, have fun, want to learn and go home at the end of the day knowing you made a difference in the lives of our patients; Compass Oncology is the place for you!

As a member of The US Oncology Network, one of the nation's largest community-based cancer treatment and research networks, Compass Oncology participates in leading-edge clinical trials through US Oncology research, which has helped develop 89 FDA approved cancer therapies. We serve the Portland and Vancouver communities with clinical offices located throughout the metro area.

To learn more about Compass Oncology and its daily mission, please visit our website at https://compassoncology.com/

Our Benefits:

When you feel supported, both from a health and financial wellness perspective, you have the energy and motivation to make good things happen - whether it is caring for patients, caring for yourself and your family, or giving back to your community. That's why Compass Oncology offers a full suite of competitive benefits that support your physical, mental and financial well-being. From health and wellness programs to retirement education and plans, we give you the tools to make great choices for your health and financial wellbeing now and in the future.

For benefit-eligible employees who work 20 hours or greater, we proudly offer the following:

• Medical, Dental, Vision, Life and Disability
• HSA and Flexible Spending Accounts
• Critical Illness, Hospital, and Legal Plans
• PTO and Holiday Plans
• Retirement Savings Plans
• Robust Wellness Program and Incentives
• EAP
• Perks
• Jeans Fridays!

For more details: Compass Employee Benefits

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment.