Manager IT Operations, Chattanooga

Terex Corporation
401(k)
United States, Tennessee, Chattanooga
Dec 18, 2024
Job Description: Job Title: Manager IT Operations Operating Company: Environmental Solutions Group Location: Chattanooga, TN Reports to: Senior Manager of Business Applications and Operations Department: Information Technology (IT) POSITION SUMMARY: The Manager IT Operations will be responsible for Environmental Solutions Group (ESG) daily information technology execution and information technology reporting compliance. The position will partner with Business Applications Manager, Terex Central lead teams, and 3rd Party vendors to support the systems/tools/applications stakeholders require to operate their functional area and meet all information system audit requirements. They will also manage IT Operations personnel at our corporate office and manufacturing plants. The manager will be responsible for the daily operations as it relates to the network, servers, printers and personal computer equipment. Some travel to meet with stakeholders and observe processes may be required. ESSENTIAL JOB FUNCTIONS INCLUDE: Support end user processes, and ticketing for Information Technology support across ESG. Work with the Business Application Manager to ensure technology infrastructure supports all project requirements. Lead in the planning and execution of IT Operations projects Lead workflow and process strategies to improve targeted business performance. Leads the design and development of processes to monitor and measure operational Information Technology and infrastructure performance. Support shop floor data collection activities including networking and hardware. Acts as mentor/leader for junior members of the team to help develop their skill sets. Coordinate IT SoX Controls compliance for IT infrastructure. Work with 3rd party vendors and engaging appropriate Terex level resources to ensure IT operational performance across the enterprise. Acts as first point of escalation for level I IT Operations Analyst. Compile and present management reports on the IT Operations performance including metrics, project deliverable status, etc. Some travel is required up to 15%. Other duties as assigned. JOB SPECIFICATIONS: Bachelor's degree in business, Computer Science, Systems, or similar is required or equivalent experience. 3-5 years' experience in a similar role Understanding of Software solutions, business functions, workflows, and processes. Experience supporting in working with enterprise scale applications is preferred. Experience in supporting and troubleshooting cloud-based environments. (AWS, Azure, OCS) Detailed knowledge of local and cloud networks. Customer oriented approach. Demonstrated ability to interact professionally with a diverse group of managers, and subject matter experts. Results-oriented self-starter with excellent communication skills and strong management skills. Strong analytical and project management skills required. Excellent written and great interpersonal and communication skills. Strong report writing abilities, an aptitude for analyzing data, and great business acumen. Detailed knowledge of workflow and process control software. Analytical and problem-solving skills. Good interpersonal and interviewing skills. KNOWLEDGE, SKILLS, AND ABILITIES: Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities - with both internal and external customers - to be performed with a professional demeanor and that all participants be held accountable to this high standard. Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel. Listens to understand input, feedback, and concerns. Provides complete information in an open, honest, and straightforward manner. Responds promptly and positively to questions and requests. Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others. Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business. Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner. Terex Overview: At Terex,we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $5 billion publicly traded global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us! Additional Information: We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision. Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. Terex Overview: At Terex,we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $5 billion publicly traded global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us! Additional Information: We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) atGlobaltalentacquisitions@terex.com The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision. Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.